IT Operations Coordinator - Managed Services
IT Operations Coordinator - Managed Services
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Salary Not Disclosed
1 Vacancy
Job Description
Daytoday:
- Coordinate team assignments monitor team progress maintain shared calendars and keep ticketing systems updated.
- Manage customer issues provide resolutions and escalate as necessary
- Liaise between client technical staff and support staff including basic technical troubleshooting with an understanding of technology
- Perform user administration function for clients that require it
- Maintain wiki documentation for related processes
- Manage internal audit to ensure processes are meeting their objectives
- Adhere to corporate communication standards and procedures. Obtain and provide required customer approvals.
Qualifications :
Required Skills:
- 03 years of experience in a related role
- Bachelors degree or equivalent relevant work experience
- Familiar with standard IT concepts practices and procedures
- Competent technical analytical and problemsolving skills
- Strong written and verbal communication skills
- Well organized motivated positive customer service focused
- Familiar with Microsoft Office Outlook Word Excel
- Able to manipulate Excel sheets using formulas and functions
- Experience using Salesforce would be an asset
- Experience with an IT ticketing system would be an asset
- Ability to work in a fastpaced environment with changing deadlines and priorities
What Were Offering
- Salary Range: $40000 to $50000 plus 5% bonus potential
- Flexible paid time off including sick and holiday
- Medical dental & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
