Store Experience Manager

We are looking for a Store Experience Manager for our store opening in Bergen Norway who is motivated and excited to join our growing brand with quality and customer experience at its core. 

As the Store Experience Manager you will be responsible for the overall performance of an individual store with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behindthescenes support youll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success ultimately maximising profits.

Key Responsibilities:

• Offering customers a high level of service through styling advice product knowledge and store experience 
• Analysing selling information and taking responsibility for the store sales performance  
• Leading and motivating a team of managers visual merchandisers and sales advisors to achieve excellent standards of service 
• Leading recruitment and ensuring induction and training of new starters is carried out well
• Identifying future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Creating a great place to work 

Qualifications :

For the role of Store Experience Manager we seek individuals who embody the spirit of Teamwork Entrepreneurship and Constant Improvement fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge    

• Good understanding of KPIs/selling reports budgeting turnover and workforce hours 
• Knowledge of Health & Safety standards
• Understanding of store operation routines (delivery stock inventory etc.)
• Fluent in Norwegian and English
• Good knowledge of best practice in employee relations

Motivation    

• You enjoy growing and leading a team and building a peoplefirst working environment
• You are resultsfocused & enjoy multitasking
• You like to grow and develop yourself and others  

Behaviour     

• You build a wellfunctioning team & embrace different points of view
• You stay up to date with the latest fashion trends customer needs competitor activity and make decisions about product processes and service with the customer always top of mind
• You set relevant business goals that are ambitious and concrete and you can adapt to changing circumstances
• Support others to grow by giving constructive feedback and encouraging their learning and development
• You are selfaware understand that actions have consequences and are respectful and nonjudgemental in your interactions
• You come up with new ideas & understand the need to be sustainable
• You prioritise efficiently and make careful resourceful choices
• You communicate clearly & concisely even during periods of uncertainty actively listening to other perspectives
• You express your own opinions and are willing to accept and contribute to agreed outcomes

Past Achievements            

• Proven record in maximising selling
• You are successful in recruiting; managing talent and developing team members
• You have previous experience in managing employee performance
• Experience in collaborating with and leading a team of managers

Ytterligere informasjon :

This is a fulltime position offering 375 hours a week starting April 2025.

Apply by sending in your CV in English as soon as possible. Due to data policies we only accept applications through our career page.  

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity

ARKET is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter to your application as they often contain information that easily can trigger unintentional biases. 

Remote Work :

No

Employment Type :

Fulltime