Membership Services Consultant - Work From Home 9 month Contract
Membership Services Consultant - Work From Home 9 month Contract
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Job Description
- 9 month contract ending September 2025
- 38 hours a week (full time) Monday to Friday 8am to 4pm 12 weeks on site paid training no call center experience required
- Primarily home based role come to the Parramatta office once a week for paper based work
- $53540 annual pro rata Super Employee discounts
About the Accor Group
Accor is the largest Hotelier Group in Asia Pacific offering accommodation options from Economy to Luxury & lifestyle. We pride ourselves on our 40 brands which include the Novotel Mercure Mantra Ibis Adagio Sofitel Pullman Sebel & Fairmont.
Our Business
With over 400000 loyal members Accor Plus is the subscription arm of Accors Asia Pacific business. We offer a paid loyalty subscription product to our loyal customers who enjoy amazing benefits & exclusive offers at over 800 of our Hotels.
About the Role
Working on a 9 month contract & you will work full time hours Monday to Friday where you will primarily receive inbound sales & service enquiries from both potential customers & existing members.
Reporting to the Service Team Manager you will be part of the Parramatta Hybrid team assisting with a range of enquiries relating to the Accor Plus Loyalty Program. Our enquiries include inbound sales calls regarding our Loyalty Program concerns/complaints from existing members and additional requests about our Loyalty product. More specifically you will:
- Receive inbound calls from customers where you will practice amazing customer service
- Show strong resilience & problem solving helping resolve complaints from our members
- Use multiple systems (in addition to the phones) replying to customers via our Email & Social Chat platforms
- Come to the Parramatta office once a week to attend to manual paper based work (sending out new cards to customers etc)
About You
No previous call center experience required! Our ideal candidate needs to be a people person who loves connecting with customers over the phone. To be successful in this role you must:
- Work full time Monday to Friday between 8am & 4pm
- Be comfortable receiving calls & have the ability to provide amazing service on each & every call
- Strong communication skills both verbal & written in order to respond to Email/chat box enquiries
- Commute to the Parramatta office at least once a week to attend to on site paper work
- Comfortable working on a 9 month contract with no guarantee of extension
Why Us
Enjoy full support and personalised training program plus ongoing development and coaching from our supportive managers to help you succede in your contract. Other benefits include:
Enjoy a predominately home based role after our initial training
FREE Accor Employee discounts
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
