Principal Success Architect
Principal Success Architect
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Job Description
Job Description
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services delivered by outstanding consultants using our ecosystem of partners our leading practices methodologies and tools based on our experiences from 1000s of customer engagements.
What you get to do in this role:
The Customer Outcomes Principal Success Architect will develop Clevel executive relationships and relationship management across 13 customers. The overriding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customers product adoption renewals and expansion of ServiceNow offerings with the account.
- Service 13 large enterprise customers
- Develop executive relationships with CIOCFOCHRO and business leaders
- Understand goals and develop customer roadmap
- Execute winning codelivery models
- Develop relationships with ecosystem partners
- Develop implementation strategies and readiness process to accelerate time to value
- Establish delivery operating model governance
- Maintain account level relationships for clear value proposition within the account
- Participate in account delivery governance
- Advocate/champion ServiceNows best practices
- Contribute expertise on how advisory expert services and CoDelivery can be optimized
- Provide high customer sat metrics for assigned accounts
Qualifications :
To be successful in this role you have:
- NV1 Australian Government security clearance or be eligible to obtain one.
- Residency in Canberra ACT as a requirement for this position.
- Flexibility to work onsite at a customers location as needed during the engagement.
- 12 years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting role at a toptier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Experience at Faccounts
- Understanding of issues and goals driving digital transformation across industry
- Depth in digital transformation design implementation and management
- Expertise in one industry minors in one or two additional industries
- IT HR ad GBS Transformation experience
- Executive relationships with CIO CFO CHRO and business line leaders
- Experience identifying goals and solving challenges
- Experience serving as part of a client account leadership team
- Experience expanding offerings with clients
- Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
- Experience developing account partnering (codelivery) relationships with large consultancies and technology implantation firms Big 4 GSIs
- 5 years large program experience (multitracked OCM)
- Experience managing outcomes to a CxO position
- CoDelivery experience with Big 4 large SIs
- Knowledge of ServiceNow minimal experience with multiple ServiceNow product suites
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
