Residences Concierge Assistant
Residences Concierge Assistant
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Job Description
An exceptional opportunity presents itself for a Residences Concierge Assistant to be part of an iconic London Opening.
Reporting into Residences Concierge Manager you will be responsible for the daily running of the residential concierge services at The OWO Residences by Raffles.
Working with the Residences Concierge and Residents Relations Manager overseeing all aspects of the resident arrival/departure and the residents journey. The role involves the ability to preempt and deliver a luxurious and highquality level of service to residences whilst managing delivery and service targets.
You will work in close contact with Security F&B Housekeeping and Spa departments to ensure a smooth and consistent service surpassing the residents expectations.
Specifically as the Residences Concierge Assistant:
- Providing a high level of care for the resident experience during arrival/departure and when in the lobby areas.
- Working closely with all members of the resident concierge team and wider department.
- Communication with staff residents and guests in a friendly and professional manner.
- Building and developing good relationships including problem solving and complaint handling.
- Managing time sensitive targets.
- Working closely with other departments across the Hotel.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
- Assisting the valet parking team from time to time.
What are we looking for
- Ability to communicate clearly and efficiently in English both verbal and written.
- Recent experience within in luxury residential environments or 5star hotels or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail oriented.
Additional Information :
Why join our Raffles team
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- You will be offered a competitive salary.
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
- Staff meals whist on duty.
- Employee assistance program including virtual GP and financial advice.
- We offer Life Assurance to all our colleagues.
- Enhanced sick pay.
- Enhanced maternity paternity and adoption pay.
- Free dry cleaning for uniform.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Funfilled events whether thats a pub quiz team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accors extensive brand portfolio.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
