Spa Concierge
Spa Concierge
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Salary Not Disclosed
1 Vacancy
Job Description
Join our team as a Spa Concierge. You will be responsible for creating Spa experiences for our guests providing recommendations for Spa services Experiences and Wellness activities with the highest standards of professionalism creating a warm relaxing and healing environment ensuring that the guest experience exceeds expectations. .
- Provide a warm welcome to all guests and strive to provide exceptional service.
- Be able to communicate professionally and effectively in the languages used in the Spa.
- Know perfectly all the treatments currently offered in the Spa Services Charter and any promotions or offers at any given time.
- Thoroughly understand the product lines used in the Spa for retail and professional use and be fully capable of providing our clients with guidance and recommendations on products that benefit retail sales.
- Process all spa service reservations from prearrival contact and reservation to final room collection and perform other administrative tasks and reports as required.
- Manage daily bookings ensuring that the workload is distributed equally between massage therapists according to the balance.
- Ensure that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to the specific needs of our guests as described in their medical consultation form.
- Ensure all customer comments and opinions are communicated to Spa Management for prompt followup.
- Look after assigned treatment areas and rooms and ensure they are prepared to the specific standard and keep them clean and tidy at all times.
- Keep the Spa Boutique clean and tidy.
- Perform other duties as assigned including assisting other departments on an asneeded basis
Qualifications :
- Two years of experience preferably in a highlevel Spa or luxury hotel.
- Knowledge of Microsoft Office application de Spa
- Ability to read and write in English
- Able to work a flexible schedule including weekends and holidays depending on the needs of the department.
- High School Diploma or equivalent required.
Benefits Package
The comprehensive benefit package for this position includes paid time off sick and safe time Medical Dental and Vision healthcare plans 401(k) plans with employer contribution Health and Flexible Spending Account programs Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Madeline Hotel and Residence is an Equal Opportunity Employer M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Madeline Hotel and Residence complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
