Reservations Agent
Reservations Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What youll do
We are looking for an experienced Reservations Agent to join the preopening team at SLS Barcelona. Under the guidance of the Reservations Supervisor you will be responsible for helping our guests with their individual reservations advising them on the best option for their needs and supporting them with any issue they might have.
- Support the Director of Revenue Management in analyzing competitive sets price positioning & future market need periods.
- Support and execute marketwide strategy and promotion implementation.
- Ensure reservation accuracy (segment channel routing traces etc.)
- Ensure that the hotel sales strategies are effectively implemented in the systems.
- Ongoing Revenue System healthchecks and optimization.
- Handle all requests for guest room reservations changes and cancellations in according with the established guidelines.
- Follow up on any possible fraudulent reservation that may impact the revenue performance.
- Ensures reservation accuracy (segment channel routings traces etc.).
- Handle no shows and control nonguaranteed reservations.
- Ensure that all distribution channels effectively support the hotel and maintain rate parity.
- Ensure that communication with other departments especially Credit Sales Concierge and Front Desk and any other concerned department is maintained.
- Support and execute upselling following the established guidelines.
- Proactively communicates any potential challenges related to systems or reservations to ensure we provide outstanding intuitive service at all times.
- Train other team members as required.
Qualifications :
What we are looking for...
- Bachelors degree in hospitality or related field.
- 2 years experience in Revenue/Reservations.
- Ability to multitask work in a fastpaced environment and have a high level attention to detail
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You take ownership of important issues solve problems and make effective decisions.
- You learn quickly and adapt to SLSs unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard supports each other and has fun along the way.
Additional Information :
Whats in it for you...
- The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founderbuilt brands with purpose at their heart. Ennismore is a joint venture with Accor formed in 2021.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
