Reservations Agent
Reservations Agent
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Salary Not Disclosed
1 Vacancy
Job Description
A resort specialist responsible for creating an outstanding first impression over the phone driving hotel sales by presenting the resort experience to our guests and providing exceptional guest service by anticipating guest needs.
Reservations Agents answer inbound calls from guests interested in staying at Fairmont Grand Del Mar. Agents describe the resort and its amenities to our guests and assist them by booking their hotel reservation into our property management system. Answer the telephones in a professional and friendly manner.
Answer all telephone lines in the reservation department promptly and courteously.
Understand technology to answer questions by guests.
Carry out the policies and procedures of Fairmont Grand Del Mar while maintaining the highest degree of professionalism and teamwork.
Must have the flexibility to work a varied schedule due to business levels and industry demand.
Manages and responds to all web related email reservations and/or inquiries researches guest complaints.
Keep current on all promotions and marketing programs as well as all company policies and procedures.
Upsells rooms where possible according to established procedures to maximize hotel average room rate.
Provides accurate information about the city and the surrounding attractions when asked by guests.
Maintain current information and knowledge on packages room rates holiday packages and sales promotions.
Requires sitting for long periods of time in close proximity to other employees to continuously perform essential functions.
Assesses and offers creative suggestions and recommendations to guests/conference requests.
Qualifications :
Good communication skills attention to detail customer service skills.
Excellent telephone skills clear and professional grammar and tone.
Prefer previous selling experience for upselling duties.
Clear and legible handwriting.
A strong working knowledge of hotel services desirable.
Ability to effectively interact with management staff and other employees in a professional manner.
Possess basic computer skills.
Additional Information :
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
