L1 Digital Operator

Our DirecttoConsumer (DTC) portfolio is a powerhouse collection of consumerfirst brands supported by media industry leaders Comcast NBCUniversal and Sky. When you join our team youll work across our dynamic portfolio including Peacock NOW Fandango SkyShowtime Showmax and TV Everywhere powering streaming across more than 70 countries globally. And the evolution doesnt stop there. With unequalled scale our teams make the most out of every opportunity to collaborate and learn from one another. Were always looking for ways to innovate faster accelerate our growth and consistently offer the very best in consumer experience. But most of all were backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The L1 Operator will be responsible for ensuring timely and reliable delivery of NBCU live linear and VOD content to the NBC OTT Platforms. The L1 Operator will provide real time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of eyes on glass and a host of data aggregation tools within the Digital Network Operations Center (DNOC).

Essential Functions (Responsibilities):

• Monitor the endtoend distribution of Company digital video assets on NBC OTT Platforms
• Perform L1 monitoring and support of digital video workflows including escalating to L2 resolution and reporting out
• Digital encoder set up of eventbased streaming across the NBC Portfolio including NBA Olympic Sports NASCAR IndyCar and more
• Manually insert SCTE triggers into eventbased livestreams
• Clearly communicate with production teams to ensure broadcast standard execution of livestreams
• Physical checks on endpoint devices and platforms to ensure assets are available as expected
• Partner with engineering to monitor traditional and digital signal transmission
• Develop expertise of distribution workflows and communicate support cases across departments to help firmup operations
• Create and maintain strong working relationships with internal and external distribution partners
• Scope of work includes VOD Linear and Live workflows

Qualifications :

• Bachelors degree and/or related experience
• Minimum of one (1) year of previous industry database or related analytic experience
• Minimum of one (1) year of experience in a NOC Digital Operation or Media Operations facility
• Excellent computer skills
• Excellent written and verbal communication skills

Eligibility Requirements

• Interested candidate must submit a resume/CV through Company website to be considered
• Must be willing to work in Stamford CT
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Willingness and ability to work or be on call at any time sometimes on short notice to support a 24/7/365 operation
• It is the policy of Company and Company s affiliated businesses to consider all qualified applicants for employment without regard to race color religion national origin sex (including pregnancy) sexual orientation age disability veteran status or other characteristics protected by law.

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. 

Compensation: This is a fulltime onsite hourly nonexempt position with a pay rate of $32.89 per hour based on a rotating 38hour weekly schedule.

Additional Information :

As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .