Patient Concierge- Shared Services FT Days Old Irving Park
Patient Concierge- Shared Services FT Days Old Irving Park
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Salary Not Disclosed
1 Vacancy
Job Description
The Patient Concierge reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
Responsibilities:
- Provides accurate information and timely updates to patients and customers.
- Escorts patients to rooms at the beginning during and end of appointment as needed.
- Communicates information between front and back end team members as needed.
- Addresses questions and concerns promptly or identifies appropriate person and resources to do so.
- Provides directions or help to patients and customers with finding their way.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Recognizes and facilitates difficult customer situations appropriately using NM resources for timely resolution understands when to escalate issues or problems.
- Provides information regarding wait time based on established parameters.
- Participates in operations huddles to understand workflow for the day.
- Assists clinic staff and patients by retrieving items such as wheelchairs parking validation etc. as needed.
- Demonstrates teamwork by helping coworkers within and across departments.
- Extends courtesies to patients staff families and visitors in a prompt and responsive manner.
- May perform other duties as assigned.
- AA/EOE.
Qualifications :
Required:
- High School Diploma or GED equivalent.
- 12 years of patient experience or customer service.
- Demonstrated ability to be flexible and adaptable when facing change and conflict.
- Experience working with diverse healthcare teams including providers technicians patients and family members.
- Excellent organizational communication and interpersonal skills.
Preferred:
- Bachelors degree.
- Solid presentation skills with a high level of energy and enthusiasm.
- Experience in strong customer service environment with demonstrated commitment to improving the patient experience.
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
