MISSION AND RESPONSABILITIES:
You are THE Brand Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Brand Retail team the Boutique Manager represents the brand values towards the customers and peers at all times.
BUSINESS VISION
- Foster a shared vision among team members aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
- Encourage innovation and creativity within the team ensuring everyone understood and contributed to the overarching business objectives.
- Implement teambuilding initiatives to enhance team cohesion and morale.
- Recognize and celebrate team achievements fostering a positive and spirited work environment.
- Analyse workflow processes and identified areas for improvement streamlining operations to boost overall productivity.
- Implement strategies to enhance team productivity and efficiency ensuring alignment with the business vision.
CUSTOMER EXPERIENCE
- Act as a role model and mentor to the team embodying Brands values and standards in all interactions with customers.
- Inspire the team to consistently exceed customer expectations ensuring a high standard of service and hospitality.
- Conduct regular team meetings to share customer success stories and positive feedback boosting team morale and cohesion.
- Encourage a customercentric mindset within the team emphasizing the importance of personalized service and customer satisfaction.
CLIENTELING
Client Relationship Management:
- Develop and implement strategies to build strong longlasting relationships with clients especially highvalue and potential highvalue customers.
- Lead by example in providing personalized service to clients showing an indepth understanding of their preferences and needs.
- Train and mentor the team in effective clienteling practices emphasizing the importance of personalized communication and tailored recommendations.
Client Data Analysis:
- Monitor client purchase history preferences and feedback to inform targeted marketing strategies and personalized service offerings.
- Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.
TALENT MANAGEMENT
- Provide oneonone coaching and mentoring to team members fostering their professional growth and enhancing team spirit.
- Develop and nurture team members preparing them for future roles and creating a talent pipeline within the organization.
- Recognize and appreciate individual and team achievements reinforcing a positive team spirit and motivation.
- Encourage knowledge sharing and skill development within the team promoting a collaborative and cohesive work environment.
FINANCIAL TARGETS
- Inspire and motivate Beauty Consultants coaching them to meet individual and team financial targets.
- Implement clientcentric initiatives collaboratively with the team focusing on increasing conversion rates crossselling and Average Basket Size.
- Implement performance metrics and goals regularly monitoring progress and providing constructive feedback to enhance productivity.
- Introduce incentive programs tied to achieving financial targets boosting team motivation and productivity.
MERCHANDISING
- Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
- Align merchandise mix to meet client needs; particular emphasis on VICs
- Maintain all merchandising standards in line with Brands guidelines
STORE OPERATIONS
- Clear Communication: Ensure clear communication channels within the team facilitating efficient operations and reducing misunderstandings.
- Empower team members to make decisions within their areas of responsibility fostering a sense of ownership and accountability.
- Encourage a problemsolving culture within the team actively involving team members in
- Regularly recognize and appreciate the teams efforts in maintaining smooth store operations reinforcing a positive work environment.
Team Cohesion and Spirit:
- Promote collaboration between different departments within the store ensuring a cohesive approach to operations.
- Encourage team members to support one another during busy periods enhancing teamwork and solidarity.
- Facilitate crosstraining among team members enhancing their skills and creating a flexible workforce.
- Celebrate operational milestones and achievements boosting team morale and cohesion.
Productivity Management:
- Continuously review and optimize operational workflows eliminating bottlenecks and enhancing productivity.
- Effectively allocate resources including staff and equipment based on demand patterns maximizing productivity during peak hours.
- Adjust employee schedules based on store traffic to maximize sales potential. Focus on costeffective staffing models.
- Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
- Ensure accurate calculation of commission and incentives
- Maximise and manage stock inventory
ADMINISTRATION
- Regularly compile and analyze weekly and monthly sellout reports providing insights and recommendations to the Retail Manager.
- Utilize data analytics tools to track sales performance customer trends and product popularity.
- Prepare comprehensive reports highlighting key performance metrics sales trends and areas of opportunity.
Commission Management:
- Ensure accurate and timely tabulation of sales commissions for all team members.
- Implement transparent processes for commission calculations and communicate them effectively to the team.
- Submit all tabulations on a timely basis
Documentation and Record Keeping:
- Maintain meticulous records of all administrative documents including contracts employee records and operational guidelines.
- Ensure all administrative procedures are in compliance with company policies and legal regulations.
- Manage sensitive information with confidentiality and discretion.
Operational Efficiency:
- Streamline administrative processes to increase efficiency and reduce operational costs.
- Implement and maintain digital systems for recordkeeping and reporting to facilitate easy access and efficient management of information.
- Collaborate with team members and other departments to continuously improve administrative processes.
Qualifications :
WHAT WE REQUIRE FROM YOU:
- Leadership Excellence: Uphold and model the highest professional standards demonstrating unwavering commitment and passion for the Brand brand while inspiring your team to do the same.
- Dynamic Management Skills: Efficiently manage the boutique in a fastpaced collaborative environment ensuring smooth operations and team synergy.
- Client Relationship Development: Lead the effort in fostering deep meaningful client relationships enhancing client experience and expanding the client network.
- Industry Acumen: Stay ahead of the curve by keeping informed about the latest trends and innovations in the beauty world integrating this knowledge into boutique strategies.
- Innovative Approach and Continuous Learning: Encourage and implement innovative strategies within the boutique while promoting a culture of continuous learning and skill development among your team.
Remote Work :
No
Employment Type :
Fulltime