drjobs Boutique Manager

Boutique Manager

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1 Vacancy
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Job Location drjobs

Singapore - Singapore

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

MISSION AND RESPONSABILITIES:

You are THE Brand Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Brand Retail team the Boutique Manager represents the brand values towards the customers and peers at all times.

 

BUSINESS VISION

  • Foster a shared vision among team members aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
  • Encourage innovation and creativity within the team ensuring everyone understood and contributed to the overarching business objectives.
  • Implement teambuilding initiatives to enhance team cohesion and morale.
  • Recognize and celebrate team achievements fostering a positive and spirited work environment.
  • Analyse workflow processes and identified areas for improvement streamlining operations to boost overall productivity.
  • Implement strategies to enhance team productivity and efficiency ensuring alignment with the business vision.

 

CUSTOMER EXPERIENCE

  • Act as a role model and mentor to the team embodying Brands values and standards in all interactions with customers.
  • Inspire the team to consistently exceed customer expectations ensuring a high standard of service and hospitality.
  • Conduct regular team meetings to share customer success stories and positive feedback boosting team morale and cohesion.
  • Encourage a customercentric mindset within the team emphasizing the importance of personalized service and customer satisfaction.

 

CLIENTELING

Client Relationship Management:

  • Develop and implement strategies to build strong longlasting relationships with clients especially highvalue and potential highvalue customers.
  • Lead by example in providing personalized service to clients showing an indepth understanding of their preferences and needs.
  • Train and mentor the team in effective clienteling practices emphasizing the importance of personalized communication and tailored recommendations.

 

Client Data Analysis:

  • Monitor client purchase history preferences and feedback to inform targeted marketing strategies and personalized service offerings.
  • Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

 

TALENT MANAGEMENT

  • Provide oneonone coaching and mentoring to team members fostering their professional growth and enhancing team spirit.
  • Develop and nurture team members preparing them for future roles and creating a talent pipeline within the organization.
  • Recognize and appreciate individual and team achievements reinforcing a positive team spirit and motivation.
  • Encourage knowledge sharing and skill development within the team promoting a collaborative and cohesive work environment.

 

FINANCIAL TARGETS

  • Inspire and motivate Beauty Consultants coaching them to meet individual and team financial targets.
  • Implement clientcentric initiatives collaboratively with the team focusing on increasing conversion rates crossselling and Average Basket Size.
  • Implement performance metrics and goals regularly monitoring progress and providing constructive feedback to enhance productivity.
  • Introduce incentive programs tied to achieving financial targets boosting team motivation and productivity.

 

MERCHANDISING

  • Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
  • Align merchandise mix to meet client needs; particular emphasis on VICs
  • Maintain all merchandising standards in line with Brands guidelines

 

STORE OPERATIONS

  • Clear Communication: Ensure clear communication channels within the team facilitating efficient operations and reducing misunderstandings.
  • Empower team members to make decisions within their areas of responsibility fostering a sense of ownership and accountability.
  • Encourage a problemsolving culture within the team actively involving team members in
  • Regularly recognize and appreciate the teams efforts in maintaining smooth store operations reinforcing a positive work environment.

 

Team Cohesion and Spirit:

  • Promote collaboration between different departments within the store ensuring a cohesive approach to operations.
  • Encourage team members to support one another during busy periods enhancing teamwork and solidarity.
  • Facilitate crosstraining among team members enhancing their skills and creating a flexible workforce.
  • Celebrate operational milestones and achievements boosting team morale and cohesion.

 

Productivity Management:

  • Continuously review and optimize operational workflows eliminating bottlenecks and enhancing productivity.
  • Effectively allocate resources including staff and equipment based on demand patterns maximizing productivity during peak hours.
  • Adjust employee schedules based on store traffic to maximize sales potential. Focus on costeffective staffing models.
  • Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
  • Ensure accurate calculation of commission and incentives
  • Maximise and manage stock inventory

 

ADMINISTRATION

  • Regularly compile and analyze weekly and monthly sellout reports providing insights and recommendations to the Retail Manager.
  • Utilize data analytics tools to track sales performance customer trends and product popularity.
  • Prepare comprehensive reports highlighting key performance metrics sales trends and areas of opportunity.

 

Commission Management:

  • Ensure accurate and timely tabulation of sales commissions for all team members.
  • Implement transparent processes for commission calculations and communicate them effectively to the team.
  • Submit all tabulations on a timely basis

 

Documentation and Record Keeping:

  • Maintain meticulous records of all administrative documents including contracts employee records and operational guidelines.
  • Ensure all administrative procedures are in compliance with company policies and legal regulations.
  • Manage sensitive information with confidentiality and discretion.

 

Operational Efficiency:

  • Streamline administrative processes to increase efficiency and reduce operational costs.
  • Implement and maintain digital systems for recordkeeping and reporting to facilitate easy access and efficient management of information.
  • Collaborate with team members and other departments to continuously improve administrative processes.

Qualifications :

WHAT WE REQUIRE FROM YOU:

 

  • Leadership Excellence: Uphold and model the highest professional standards demonstrating unwavering commitment and passion for the Brand brand while inspiring your team to do the same.
  • Dynamic Management Skills: Efficiently manage the boutique in a fastpaced collaborative environment ensuring smooth operations and team synergy.
  • Client Relationship Development: Lead the effort in fostering deep meaningful client relationships enhancing client experience and expanding the client network.
  • Industry Acumen: Stay ahead of the curve by keeping informed about the latest trends and innovations in the beauty world integrating this knowledge into boutique strategies.
  • Innovative Approach and Continuous Learning: Encourage and implement innovative strategies within the boutique while promoting a culture of continuous learning and skill development among your team.

 


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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