Pre-Arrival Concierge
Pre-Arrival Concierge
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Salary Not Disclosed
1 Vacancy
Job Description
The base salary range for this position is $25.00 $27.00 hourly.
Become one of the authors of our story. As part of the Mauna Lani and Auberge family you will immediately become part of an active community dedicated to enriching peoples lives. This role will curate unique and customized experiences for all our guests to create memorable experiences at Mauna Lani.
- Be an integral part of setting up the guests experience for their stay on property. This includes prearrival communication and ensuring all requests and needs prior to arrival and any assistance needed once they have arrived on property.
- Prearrival communication includes welcome emails phone calls and communication through designated portals.
- Maintains communication throughout the prearrival process to ensure all inquiries are answered in a timely manner and updated itineraries are sent.
- Able to give accurate information regarding daily activities; has knowledge of activities in and outside of the hotel and on the Island
- Maintain a detailed log record tracking all guest requests.
- Responsible for handling and follow up of guest complaints and concerns quickly.
- Updates guest profiles promptly and according to preferences.
- Maintains relationships with our preferred vendors.
- Ensure all Concierge materials are up to date including daily arrivals & communicates promptly with other Concierge Valet Front Desk Reservations and Bellman of new information and details.
- Provides information on the hotel as well as outlets within.
- An expert of restaurants on the island as well as local attractions.
- Ability to customize and tailor any experience for a guest.
- Will adhere and follow all departmental policies standards and provide exceptional service.
- Adhere to and follow all safety policies.
- Will execute excellent email departmental and preshift communications.
- Must display organizational excellence and adaptability to business demands.
- Other duties as assigned.
Qualifications :
- Must be able to speak read write and understand English.
- Computer literacy in Microsoft Window applications required.
- At least two years of front office or related discipline experience preferred.
- Working knowledge of Property Management system Opera & ALICE Suite are assets.
- High school or equivalent education required. Bachelors Degree preferred.
- First Aid certification an asset.
- All Candidates must be legally authorized to work in the United States.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
DHL Mahi Staffing LLC is an Equal Opportunity Employer M/F/D/V. DHL Mahi Staffing LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements DHL Mahi Staffing LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
