Customer Relations Team Leader
Customer Relations Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To enable an easy buying experience for all customers throughout the complete payment process and customers are guided to the appropriate checkout Supporting the checkout coworker in their daily work.
Your assignment
- Priority is to give our customers a positive payment experience.
- Ensure that our checkout coworkers have the knowledge confidence responsibility authority and desire to support customer payment and that they achieve this in an efficient and simple way.
- Optimise the relationship with our customers when they are paying for products in order to increase customer satisfaction and create the desire for them to want to return and shop with us.
- Through my own example I actively work to secure the IKEA Culture and Value.
- Ensure there is the right number of coworkers in the right place at the right time to run the checkout area successfully.
- Know our checkout action plan and support the goals and targets given to me by my manager which ensures the delivery of our action plan.
- Follow cash handling procedures to ensure the security of money handling.
- Ensure balanced operational excellence in daily operations to enhance the easy buying experience.
- Support proactively with customer insights to improve business and functional operations.
Qualifications :
- Having solid understanding of the easy buying experience.
- Cost and budget management and proven leadership skills in a peoplecentric organisation.
- Be passionate about customers and act to ensure a positive shopping experience.
- Passionate about home furnishing peoples life at home and the IKEA range of products and services.
- Good communication negotiation and influencing skills.
- Good attention to detail by being persistent structured and accurate.
Additional Information :
Please apply by 31 January 2025.
Important Note: IKEA Malaysia will prioritize internal candidates when filling the role you are applying for.
Working with us has its rewards
Wherever you work within IKEA Southeast Asia you enjoy a wide range of benefits. Here are just some of them:
IKEA discounts
Coworkers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores from the first day of work.
Flexi benefits
We offer flexi benefits to cater our coworkers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account coworkers can claim against dental optical fitness memberships or classes vaccination or immunisation noninsured outpatient medical expenses health screenings health supplements IKEA purchases health aid & equipment and mental health.
Maternity and paternity leave
We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys and responsible at home.
Gifts
We enjoy special occasions together and give tokens to mark birthdays marriage the arrival of a baby. We reward loyalty through our Long Service Awards.
Work environment
As home furnish experts we take pride in providing inspiring workplaces that showcase IKEA products and crate a relaxed open atmosphere where we work side by side.
Incentive plan
All coworkers may earn an annual financial reward when we meet our shared business objectives.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
