L2 Support Engineer
L2 Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Applications management involves overseeing the lifecycle of software applications including deployment monitoring maintenance and optimization to ensure they meet business requirements and deliver value effectively.
As a L2 Support Engineer at Endava you will work with our teams to support our client operations.
Responsibilities:
- Ensure all requests incidents and queries are triaged in Service Management tool within agreed SLAs.
- Evaluate business processes anticipate requirements uncover areas for improvement and develop and implement solutions.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Work closely with clients technicians and managerial staff.
- Ensure solutions meet business needs and requirements.
- Perform user acceptance testing.
Qualifications :
- Experience working with customers.
- Experience with SQL familiar with SQL Queries intermedia level prefered. Understanding relational databases.
- High knowledge of English language (>70% Level).
- Basic Knowledge of BI Tools: Familiarity with tools like Tableau Power BI or similar.
- Capable of identifying trends and using statistics to interpret data.
- Ability to evaluate the current environment gather needs and propose a recommended CM solution.
- Incident Management Proficiency: Experience working with project management tools such as Jira Trello Azure DevOps or ServiceNow.
- Basic understanding of how the Internet works (Servers Packages IPs Clients etc.).
- Curiosity and business acumen.
- Selfstarter and driven.
- Very good analytical thinking focused on details.
- Organized methodical and structured approach to work with attention to details.
- Strong written and verbal communication skills.
Additional Information :
Additional information
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package share plan company performance bonuses valuebased recognition awards referral bonus;
- Career Development: Career coaching global career opportunities nonlinear career paths internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions passiton sessions workshops conferences;
- WorkLife Balance: Hybrid work and flexible working hours employee assistance programme;
- Health: Global internal wellbeing programme access to wellbeing apps;
- Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
