L2 Support Engineer
L2 Support Engineer
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Job Description
Applications management involves overseeing the lifecycle of software applications including deployment monitoring maintenance and optimization to ensure they meet business requirements and deliver value effectively.
Responsibilities:
- Ensure all requests incidents and queries are triaged in Service Management tool within agreed SLAs.
- Evaluate business processes anticipate requirements uncover areas for improvement and develop and implement solutions.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Work closely with clients technicians and managerial staff.
- Ensure solutions meet business needs and requirements.
- Perform user acceptance testing.
Qualifications :
- Experience with SQL and Git.
- Incident Management and Production Support with Jira and Service Now.
- Management and execution of releases with Github and TeamCity.
Additional Information :
In compliance with the Law 1581 of 2012 Endava S.A.S. / Endava Colombia S.A.S identified with NIT. N 900.955.6793 / N 900.594.5219 with an address at Street 96 No. 10 38 floor 7th in the city of Bogot and Career 48 No. 18A 14 Floor 19 with telephone number (571)(hereinafter referred as ENDAVA or the Organization) as RESPONSIBLE for the processing of personal information informs:
Keep in mind that once you decide to participate in ENDAVA COLOMBIAs recruitment processes the physical delivery or sending via email your resume implies the express acceptance through conclusive behavior of authorizing ENDAVA to process your data with the purpose to participate in the recruitment processes in the Organization. In particular the personal data provided shall be part of our Talent Bank for a maximum term of two (2) years which shall be stored on servers located outside the country and may be processed for the purpose of; verifying compliance with the requirements to participate in the Organizations current and/or future recruitment processes; execute interviews and in general send notifications related to the recruitment processes. In case your resume is not preselected it shall be permanently deleted. ENDAVA guarantees that the personal data obtained shall be used only for the announced purposes and shall be kept for the time required by law.
You and every personal information owner have the right to: know update and rectify your personal data; access to it free of charge; to be informed about its use; request proof of authorization; file complaints for violations of the provisions of current regulations before the Superintendence of Industry and Commerce. Finally in some applicable cases modify and revoke the consent given and/or request the deletion of your personal information.
For any additional information related to the processing of your personal data our Personal Information Processing Policy and/or exercising of your right to the habeas data you can contact us through the service channel provided by ENDAVA: .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
