MS Dynamics CRM System Architect

As a CRM System Architect you serve as a strategic tech advisor collaborating with business and engineering teams to support the companys objectives and strategies. You play a pivotal role in designing implementing and optimizing CRM systems across Inpost Group with 1000 active users daily in multicountry configuration. You align CRM solutions with the organizational goals of the Group. The architect oversees the technical design including data models workflows and integrations with thirdparty systems like ERP and billing systems. You ensure the CRM system meets data governance security and compliance standards. By collaborating with development teams you guide the configuration and customization of CRM functionalities. You maintain system documentation including architectural diagrams integration frameworks and operational workflows. You also lead efforts to troubleshoot optimize performance and resolve systemrelated issues. You support the implementation of analytics and reporting capabilities enabling actionable insights and datadriven decisions.

The architect stays updated on CRM trends emerging technologies and best practices ensuring the system evolves to meet changing business needs. This role conducts training sessions to empower endusers and drive system adoption. It also involves managing vendor relationships and overseeing the deployment of updates and patches.

This position requires strong communication and collaboration skills to work effectively with crossfunctional teams translating business requirements into technical solutions. The CRM System Architect must balance technical expertise with a businessfocused mindset ensuring the system delivers tangible value.

Responsibilities:

• Responsible for providing CRM technical expertise of Dynamics 365 across business and other technical teams in areas of Sales Customer Service Contact Centre Field Service Marketing as well as Project Operations and Copilot.
• Design and implement solutions that align with the organizations IT strategy and the broader objectives of the InPost Group (7 countries in multi ORG setup 1000 active users) ensuring scalability security and operational efficiency.
• Design solutions Power Platform based including Power Apps (Model Driven and Canvas) Power Automate Power Pages and Power Virtual Agents.
• Oversee and coordinate internal and external teams responsible for the development implementation and maintenance of specific features or solutions within the Power Platform and Microsoft 365 stack
• Troubleshoot complex issues related to user access workflows and custom plugins
• Manage system updates ensuring compatibility of solutions and minimizing downtime during deployments across sandbox and production environments
• Lead or support delivery engagements including planning and/or leading workshops.
• Lead or participate in largescale migrations including data cleansing mapping and importing to Dynamics 365 environments.
• When necessary prepare training and training materials.
• Provide expert guidance on both the functional and technical capabilities of D365.
• Develop and maintain a variety of models and architectural artifacts to reflect business processes data structures technical infrastructure utilization and operational readiness.
• Prepare highquality proposals presentations and demonstrations for CRM related area.

Qualifications :

Technologies we use:

Java Spring Boot JavaScript Angular Xamarin PostgreSQL MongoDB ElasticSearch Cassandra / Scylla Kafka RabbitMQ Spark DataBricks Kubernetes Rancher Enterprise Architect LeanIX Jira SAP S4/Hana Power BI

Requirements:

• Bachelors degree and/or equivalent in information technology (IT/ICT).
• 6 years experience as Software Engineer and/or technical consultant and/or architect.
• 8 years of experience in MS Dynamics 365 implementations in areas of Sales in the role of solution architect or at least a technical consultant with development skills.
• Proven ability to manage Dynamics 365 across multiple tenants ensuring seamless coordination and maintenance of environments.
• Experience with using M365 Groups and Teams for collaboration supporting multiownership of records in Dynamics 365.
• Demonstrated ability to design and implement complex security roles fieldlevel security and hierarchy settings in Dynamics 365.
• Experience with data import/export deduplication and using tools like SSIS Azure Data Factory or custom APIs for data integration.
• Expertise in monitoring system health optimizing performance and resolving bottlenecks in large Dynamics 365 environments.
• Skilled in configuring integrations via REST APIs OData feeds or Azure Logic Apps to connect Dynamics 365 with thirdparty systems.
• Experience connecting Power BI to Dynamics 365 environments via Dataverse OData feeds or direct queries with strong DAX knowledge.
• Experience configuring audit settings in Dynamics 365 to track system changes user activities and fieldlevel modifications.
• Expertise in designing implementing and troubleshooting complex workflows and automation integrating Dynamics 365 with external systems to streamline business processes. Knowledge of Azure AI or Power Platform AI is an advantage.
• Experience with Power Platform addons like DocumentsCorePack Encodian Flowr or similar tools is a strong advantage.
• MS Dynamics certification would be an asset.
• Experience in project planning working (agile & waterfall) and budgeting.
• Excellent verbal and written communication skills including comfort with negotiation and influencing.
• English for fluent verbal and written communication is a must.
• Notable relationshipbuilding skills.
• Problemsolving and sound judgment skills.
• UML BPMN Archimate knowledge and usage of Enterprise Architect would be a significant additional value (you might create and/or read architectural diagrams and processes).

Additional Information :

Why InPost

• Professional growth within the company.
• Excellent working environment.
• Chances to broaden your skill set and acquire new competencies.
• Hybrid work Warsaw office.
• Private healthcare Multisport card and group insurance. 
• Access to the Worksmile platform.
• Workation programme.
• Flexible working hours.

Remote Work :

No

Employment Type :

Fulltime