Reservations Agent - SpringSummer 2025
Reservations Agent - SpringSummer 2025
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Job Description
We are seeking a highly energized organized and professional candidate to join our Room Reservations team at the Castle in the Rockies!
Are you an individual with a high level of attention to detail and have a gregarious personality
Are you one who is looking to grow your skills in the area of Reservations and Revenue Management within the hospitality industry whilst enjoying the breathtaking setting of the Canadian Rockies
Starting Rate: $18.93 per hour
We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $24.12.
Job Duties Include:
- Make room reservations handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department.
- Efficiently produce and execute daily reports for segments auditing reservations and updating as needed
- Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly
- Work closely with Sales Front Office and Accounting teams to ensure all client expectations are met and/or exceeded
- Assist with duties within other Reservations Segments (Leisure Tour & FIT & Groups) when required
Qualifications :
Your Skills & Qualifications:
- Previous reservations or sales experience is an asset
- Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
- Must display strong communication analytical organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Strong computer skills with a working knowledge of Word and Excel
- Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided onsite for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
- Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
Since 1907 Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity equity and inclusion being woven into the fabric of our brands DNA. We pride ourselves on being an equal opportunity employer fostering an open and inclusive culture that welcomes everyone empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit ;to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!
cwmr2025 cwmr1888
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
