Guest Services Attendant - SpringSummer 2025

Always lending a helping hand with a smile. As a Guest Services Attendant you will take care of the guests as soon as they step foot onto the driveway.  Your passion for the hotel and respect for our guests belongings will ensure that our guests feel welcome as soon as they arrive ensuring a lasting impression.

Starting Rate: $22.15

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $28.68.

Job Duties Include:  

• Owning the front driveway assisting our arriving and departing guests with parking and retrieving guest vehicles while providing exceptional service
• Assist with the loading and unloading of luggage to and from guest vehicles
• Timely delivery of guests luggage messages and any other items for delivery within the Hotel
• Personalize guests orientation of their room in a professional friendly and engaging way
• Other duties as assigned

Qualifications :

Your Skills & Qualifications:

• Must have a Class 5 Driver License in good standing 5 year drivers abstract dated within 30 days
• Service focused personality is essential; customer service experience is an asset
• Must be able to lift and push 70lbs and be able to be on your feet for 8hrs
• Must be able to work outside in extreme weather conditions
• The ability to driver both automatic and standard vehicles an asset

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided onsite for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907 Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity equity and inclusion being woven into the fabric of our brands DNA. We pride ourselves on being an equal opportunity employer fostering an open and inclusive culture that welcomes everyone empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit ;to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!

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