IT Support Specialist Albania
IT Support Specialist Albania
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Job Description
Job Overview:
The IT Support Specialist will provide technical assistance to employees addressing a range of Level 1 and some Level 2 IT support issues. This role involves troubleshooting hardware software and network issues via a ticketing system as well as providing inperson and remote support. As a key part of the IT support team youll contribute to a smooth and efficient support process utilizing our core technologies such as Microsoft Office 365 Intune MS Defender and TeamViewer.
Key Responsibilities:
Respond to and resolve technical support requests from users ensuring excellent service and timely responses.
Diagnose and troubleshoot hardware and software issues on devices such as Lenovo laptops MacBooks iPhones and Samsung Android phones.
Manage tickets in the Jira service desk system escalating issues to higher support levels as needed.
Support endusers both remotely and onsite providing guidance on the use of Microsoft Office 365 MS Defender and other enterprise applications.
Assist with configuration and deployment of user devices leveraging tools like Intune Jamf (for Macs) and SnipeIT for asset management.
Perform basic network troubleshooting and support including the use of Meraki equipment and configurations.
Assist in setting up and troubleshooting meeting room equipment TVs and other audio/visual technology.
Maintan the local IT inventory and hardware stock
Prepare hardware for new onboarding and refresh returned hardware.
Qualifications :
Requirements:
13 years of proven experience in IT support or a related field ideally in a corporate environment.
Familiarity with Microsoft Office 365 Azure MS Defender Jamf Intune and basic networking.
Strong problemsolving skills customer service focus and the ability to manage multiple priorities.
Excellent communication skills with an ability to explain technical issues to nontechnical users.
Bachelors degree (or equivalent) in information technology or computer science
Professional certification like CompTIA A or equivalent is preferred but not required.
Working Hours 09:0018:00 Monday to Friday
Salary Yearly Gross 878.645 Monthly Variable Gross Bonus 100.000
Additional Information :
At Enpal we are proud of the diversity of our team. No decisions are made on the basis of skin colour religion or religious belief ethnic or national origin nationality gender identity sexual orientation disability or age either during recruitment or employment. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
