IVR Solution Architect with Google Dialogflow
IVR Solution Architect with Google Dialogflow
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled Solution Architect with Google Dialogflow experience who has not just the designers aspect but strong technical skills to design and implement purposedriven solutions for upgrading existing IVR bot systems to Google Dialogflow CX. This role will oversee the entire process from solution design and development to full implementation ensuring seamless data migration across various bot platforms. The ideal candidate will align these solutions with evolving business needs and industry trends driving impactful improvements in our bot systems.
Project Details:
This project is with an established client in the healthcare sector introducing a new line of business. The contact center environment is undergoing a major transformation migrating the IVRbased bot framework to the latest cloud technologies. As part of this upgrade new bots are being developed using Google Dialogflow CX enhancing functionality and streamlining customer interactions.
Responsibilities:
- Design and integrate solutions within the enterprise environment ensuring seamless compatibility and compliance with technical and business requirements.
- Recommend best practices design patterns and the appropriate technology stack to optimize solution efficiency.
- Identify the APIs needed (Analysis and onboarding). Also designing high level design for the middleware teams to enable them to produce MW services.
- Creating and/or modify technical design (Container KVPs service calls specific skills like iDAuth etc.) but not generic design.
- Define infrastructure needs including Google Dialogflow CX Azure Cloud resources Large Language Models focusing on configuration and security.
- Translate business requirements into actionable outcomes preparing technical documentation for development including data interfaces API specs and security measures.
- Collaborate with UX designers to define the endtoend caller experience ensuring a cohesive user journey.
- Conduct code reviews support backlog refinement and assist in troubleshooting ensuring quality and consistency in deliverables.
- Monitor and optimize voice applications and backend interactions coordinating with the DevOps team and utilizing tools like Splunk and Azure App Insights for effective implementation oversight.
- Support performance testing using JMeter and Dynatrace ensuring that test plans accurately simulate live production traffic for new implementations.
Qualifications :
- Over 5 years of experience in software engineering design and architecture.
- 3 years of experience with Google Dialogflow CX and large language models (LLM).
- At least 2 years of expertise in Azure Cloud resources and services.
- 2 years of experience in web service integration.
- Knowledgeable in IVR/bot systems and orchestration rules.
- Familiarity with security protocols.
- Experience with performance testing tools such as JMeter and Dynatrace.
- Proficient in managing the transfer and storage of conversational data between platforms.
- Handson experience designing call flows using Visio or Idraw.io.
- Exceptional design and documentation skills tailored to meet the specific business needs of enterprise solutions.
Nice to have:
- Experience in data journey mapping and backend interaction design.
- Proficiency in creating detailed API documentation (request/response formats DTOs).
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% yearoveryear revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
