Amazon Connect Developer

We are seeking an Amazon Connect Developer.
Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits improving affordability simplifying healthcare experiences and providing access to toptier care.
The projects main goal is to assist the scrum teams with the Amazon Connect implementation for IVR and routing manage user services within Amazon Connect and offer training and support on AWS solutions. Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits improving affordability simplifying healthcare experiences and providing access to toptier care.
The projects main goal is to assist the scrum teams with the Amazon Connect implementation for IVR and routing manage user services within Amazon Connect and offer training and support on AWS solutions.

Responsibilities:

• Develop and implement Amazon Connect contact flows utilizing DynamoDB Lambda and Lex Bots for intelligent customer interactions.
• Design and implement custom call routing solutions using routing profiles queues callbacks emergency messages hours of operation and holiday routing incorporating dynamic messaging features.
• Build and manage custom logic with AWS Lambda to enhance contact center performance.
• Write and maintain software using programming languages such as Python Node.js or Java with a focus on integrating with AWS Lambda APIs to ensure effective functionality in the cloud environment.
• Leverage tools like GIT GitHub and TFS for code version control and team collaboration.
• Apply CI/CD practices to improve software deployment efficiency.
• Coordinate development efforts with both onshore and offshore developers while interacting with lineofbusiness customers to understand requirements and deliver effective solutions.
• Perform debugging troubleshooting and problemsolving to address issues quickly and efficiently.
• Follow AWS best practices and pursue AWS certifications to stay updated with the latest cloud technologies.

Qualifications :

• 3 years of experience in developing Amazon Connect contact flows using DynamoDB Lambda and Lex Bots.
• 1 years of experience in designing and implementing call routing using routing profiles queues callbacks emergency messages hours of operation and holiday routing with dynamic messaging.
• Experience in developing custom logic using Lambda.
• Programming skills in at least one of the following languages: Python Node.js or Java Lambda.
• Knowledge of Java with AWS Lambda APIs.
• Experience with development and version control tools like GIT GitHub TFS etc.
• Experience with CI/CD pipelines using Terraform CloudFormation or GoCD.
• Strong communication and analytical skills with the ability to coordinate development with onshore/offshore developers as well as lineofbusiness customers.
• Debugging troubleshooting and problemsolving skills are required.
• Must have prior contact center experience along with development.

Nice to have:

• Good to have experience with AWS services such as Contact Lens Transcribe Comprehend S3 Athena QuickSight Lambda Elasticsearch Kibana and Kinesis.
• AWS certification is preferred.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% yearoveryear revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

No

Employment Type :

Fulltime