IT Specialist Maintenance Asset Management Software Implementation Specialist
IT Specialist Maintenance Asset Management Software Implementation Specialist
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Job Description
- Customer Onboarding and Support
- Guide new customers through onboarding ensuring a comfortable transition to Elaras offerings tailored to their unique needs for maximum engagement and adoption.
- Provide technical and customer support via email phone and live chat promptly addressing inquiries and resolving issues to ensure satisfaction.
- Foster strong customer relationships through empathetic personalized support acting as an advocate for customer needs.
- Dashboard Management and Optimization
- Design develop and maintain business dashboards that offer realtime insights into key performance metrics.
- Collaborate with internal teams to enhance data visualization usability and data integrity across all dashboards.
- CustomerCentric Collaboration and Feedback Analysis
- Work closely with product sales and engineering teams to relay customer feedback and contribute to customer experience improvements.
- Analyze customer feedback to identify challenges and drive product enhancements that benefit the customer journey.
- Documentation and Training
- Develop comprehensive resources such as FAQs guides and support documentation to empower customers and improve the support teams efficiency.
- Provide training to endusers and staff on business dashboards digital tools and IT processes ensuring optimal system usage and understanding.
- Project Management and Continuous Improvement
- Manage multiple projects prioritize tasks and continuously seek opportunities for system and customer experience improvement.
- Proactively identify and address areas of improvement collaborating across teams to enhance overall digital and customer support functions.
Qualifications :
Bachelors / Master degree in Computer Science/ Information Technology
Professional and Proven experience as a Minimum 3 years in customer support IT or digitalization ideally within a SaaS or startup environment
Professional certifications in IT security (e.g. CISSP CISM) or data management.
Additional Information :
We Offer: We offer a wide range of attractive and exciting assignments plus the chance to continue ones professional and personal development.
- Interesting challenging projects with Global MNCs working on innovative technologies
- Exposure to niche skills and learning opportunities
- Talented passionate and collaborative team the best experts within the industry
- Flexibility and autonomy
If you truly believe youre a fit for the above were happy to hear from you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
