Receptionist at The Stay Furnished Apartments
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Duties & Responsibilities:
Guest Checkins and Checkouts: Efficiently checkin and checkout guests ensuring a smooth and welcoming process.
Reservations Management: Answer phone calls manage booking inquiries check availability and confirm reservations.
Guest Assistance: Address guest inquiries and provide information about hotel services facilities and local attractions.
Guest Relations: Resolve any guest complaints or concerns promptly ensuring a high level of customer satisfaction.
Cash Handling: Process payments handle cash transactions and maintain accurate records of guest billing.
Communication: Maintain communication with housekeeping maintenance and other departments to ensure guest needs are met.
Administrative Tasks: Perform clerical duties such as managing guest records filing and maintaining logs of checkins and checkouts.
Safety & Security: Monitor the hotels security systems assist guests in emergency situations and ensure the safety of all guests and staff.
Qualifications :
Qualifications & Requirements:
Education: High school diploma or equivalent required; a degree in hospitality management or related field is a plus.
Experience: Previous experience in a hotel reception or customer service role is preferred (12 years).
Language Skills: Proficiency in English is essential.
Customer Service: Excellent customer service skills with the ability to interact positively with diverse guests.
Communication: Strong verbal and written communication skills.
Professionalism: A friendly approachable and professional demeanor at all times.
Attention to Detail: Ability to handle multiple tasks maintain accurate records and follow procedures precisely.
Technical Skills: Comfortable using hotel management software and basic office equipment (phones computers).
Teamwork: Ability to work well in a team and collaborate with other departments to ensure smooth operations.
Flexibility: Willingness to work in shifts including weekends and holidays as required by the hotels schedule.
Problem Solving: Ability to handle stressful situations calmly and efficiently always striving for positive outcomes.
Additional Information :
If you have a passion for hospitality and enjoy providing exceptional service to guests we would love to hear from you!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
