ITAM Content Analyst

What you get to do in this role:

• Participate in various types of content auditing activities having different levels of complexity. This includes addressing various requests and issues reported by various stake holders including customers.
• Interpreting licensing/contract terms and conditions; using the knowledge gained from past experience; and auditing the content items to ensure a worldclass quality content library.
• Understand the overall ServiceNow ITAM product suitefeatures workflowand utilize the knowledge gained from past experience in auditing ITAM content to ensure a worldclass quality ITAM content library.
• Manage IT Products SKU information and multiple catalogues
• Creating and updating ITAM contentrelated process documents
• Review contents curated by team where required as part of internal content review process
• On a regular basis auditing a high volume of ITAM content data of different types to ensure the customer and organization goals are met ahead of time.
• Impart the acquired knowledge from the overall experience to the team to improve the efficiency and quality of the content
• Transform the network discovery data into actionable information that can be used for license management and ensure the quality and correctness.
• Creation of various content entities whenever required.
• Collaborate with team members and different stake holders in a fastmoving and aggressive work environment which helps our customers get worldclass quality software and hardware content

Qualifications :

To be successful in this role you have:

• The candidates should have 26 years of experience.
• Should have experience in IT Asset Management with extensive handson experience in internal and external audits or handson experience in any implementation of ITAM software with quality assurance as a major responsibility
• OR/AND handson experience in ITAM industry with internal/external auditing of HAM/SAM implementations with content assets
• OR/AND extensive experience Manual software testing/data testing and well versed with quality and release concepts.
• Able to work efficiently and independently on high volume of data regularly and work with the team members and other stake holders with extended targets
• Excellent Interpersonal written and verbal communication skills
• Should have passion for researching and providing solutions for various challenges
• Should have good problemsolving skills and should be innovative in approach to solutions
• Working knowledge of EAM Tools from industrye.g. IBM Maximo Upkeep Fracttal One Oracle EAM SAP EAM AssetWorks NexGen IFS MVP Infor etc.is a big plus
• Working knowledge and handson SAM and HAM tools like ServiceNow SNOW FlexNet SCCM MAP ILMT etc. is a big plus
• Knowledge of various licensing metrics of top software publishers like Microsoft Adobe IBM etc. is preferred
• Knowledge of various engagement types/contract types and services offered by top manufacturers or software solutions is a plus
• Knowledge of VB scripts to gather information using tools like SCCM is a big plus
• Contentrelated: Any experience working in a similar contentdatabased project is a big plus
• They should hold a bachelors masters or postgraduate degree in any stream with good academic record

JV20

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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