Department Manager - Delivery Solution
Department Manager - Delivery Solution
Posted on :
28-12-2024
Employer Active
1 Vacancy
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Job Description
- Manage and organize the delivery to be made to customers/client in right quantity and specification
- Being thoroughly informed with orders stock availability lead a handson and timely efficient delivery along with smooth customer service
- Smooth alignment and relationship with Operations Store management HO Buyers Field Sales and Delivery team if needed
- To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
- To update the KPIs on daily basis
- To handle and coordinate customer complaints regarding delivery issues
- To acquire customer feedback on periodical basis.
- To coordinate with head office regarding fuel expenses KPIs fixed costing third party vehicle expenses
- Perform competitors promotions check to give ongoing feedback on main competitors (retailers wholesalers etc.) per customer segment (HoReCa Trader Services Companies & Offices) to Buying Department.
- Addressing customer complaints to understand customers needs and expectations and to propose solutions.
- Maintenance of Customer files to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way.
- Contact with at least 10 customers on weekly bases to understand their needs and expectations and to know best customers personally.
- Perform analysis of best customers to know them understand their needs and propose solutions.
- Customer file monitoring and action plan definition to check customer activity and setup actions (campaign management) customer activity per product family and customer activity regarding turnover performance.
- Visit customers to understand their business and activities.
Qualifications :
Intermediate (with 8 years work experience) or Graduation (with less than 8 years work experience).
Additional Information :
- Strong communication interpersonal and team leadership skills.
- Effective analytical and decisionmaking skills.
- Resultoriented and customerfocused mindset.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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