Receptionist - Front Office

An exceptional opportunity presents itself for a Receptionist to join the Rooms Department at Raffles London at the OWO.

Reporting into Front Office Manager and Reception Supervisor you will be instrumental in delivering on this promise to our guests.

Holding a discerning eye towards providing exceptional operational standards at the front desk this is a key role in the guest journey. You will take great pride in ensuring our operation has a guest centred focus in everything that we do while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a personable courteous and efficient manner towards working in a fast paced and ultraluxury environment whilst being able to meet the elevated expectations of our guests.

Specifically as the Receptionist your responsibilitys will include:

• To ensure that reporting functions are carried out in an accurate and to a high degree of accuracy.
• To have a strong understanding of established team goals and standard operating procedures while being able to deliver on these shared goals within a Team based environment.
• Providing a professional and courteous service to our guests whilst maintaining LQA and Forbes standards across the Front Office operation.   
• Taking and proactive approach towards resolving guest complaints inquiries or concerns in a courteous and efficient manner whilst being able to identify appropriate situations when these should be escalated.
• Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved with expectations being exceeded.
• Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiently and professionalism.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.

What are we looking for

• A wiliness and eagerness to contribute towards setting up standards and objectives in line with the broader Raffles vision.
• Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance.
• Well developed technical and computer skills.
• The ability to work full time during the overnight shift.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills both written and spoken.
• Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance.

Additional Information :

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).

• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Funfilled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

What are the Raffles Values

Be You: Be creative innovative and enthusiastic showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.

Remote Work :

No

Employment Type :

Fulltime