RECEPTIONIST
RECEPTIONIST
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Job Description
- As a Receptionist you will create intuitive and memorable experiences for our guests during their arrival and departure journeys.
You will consistently apply the service and quality standards of the hotel ensuring that every interaction with guests reflects excellence.
Additionally you will encourage and perform upselling and crossselling activities promoting additional hotel services such as the spa restaurants and exclusive activities.
Qualifications :
- Knowledge of systems such as OPERA POS HotSOS MS Office and online review management platforms.
- Previous experience in customer service or a similar role preferably in a luxury hotel.
- Excellent communication and interpersonal skills with the ability to engage effectively with a diverse clientele.
- Proficiency in languages especially English; additional language skills are a plus.
- Previous experience in the Front Desk or Guest Experience departments of a luxury hotel.
- Experience in handling Quality and Guest Experience audit programs.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Discover the life that awaits you at Accor visit
Do what you love care for the world; dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
