Partner Account Manager

What you get to do in this role:

• Building Partner Practices through business plan development account planning partner expectation management industry/regional/product focus. Sell solve deliver growth.
• Planning for success through Partner achievement target agreement capacity planning growth investment points earning roadmap.
• Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring milestone achievement by partner roadmap sessions for success regular ecosystem evaluations tiering progress acquisitions targets health analysis metrics reporting.
• Drive Ecosystem Governance through stakeholder communication execution plans reporting and dashboard preparation global interlocks with other regions.
• Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in a designation geo (AMS/EMEA/APJ).
• Direct/align partners investment in ServiceNow with areas of greatest opportunities. Aligns partners corporate mission and goals with the people programs and resources at ServiceNow.  Ensure alignment with ServiceNows Partner Industry Solutions strategy and where applicable Service Provider programs.  
• Accelerate Workflow and Now Platform Practice growth via joint GTM plans with associated investment aligned to ServiceNows four C requirements: Capacity Capability Competency and Customer Success.
• Drive regular partner cadence including pipeline reviews operational excellence QBRs and EBCs to drive partner and ServiceNow executive alignment
• Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies certifications and committed codelivery plan.
• Collaborate with Marketing teams on both sides to build and execute joint closedloop demand generation plans (Partner Prospecting Days (PPD) CxO Roundtables and joint events).

Qualifications :

To be successful in this role you have:

• Develop & Maintain Standard Operating Procedures (Business Planning Guides Enablement Journeys etc.)
• Effectively coach & enable partners both remotely and face to face as needed
• Communicate Partner Programs Requirements & Benefits across the ecosystem
• Provide DaytoDay Management of Partner Ecosystem
• Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed
• Conduct Quarterly and Biannual Business Reviews
• Develop Partner Business Case Program Roadmaps
• Articulate investment areas needed to both enter and progress through the partner program
• Execute Remediation Plans
• Enhance & Manage Partner Portal and Other Systems
• Work Towards Partner Revenue Goals through Teaming & Subcontracting
• Build and Maintain Relationships Between the PDC and the Partner ecosystem
• Participate in Marketing Events
• Approximately 10% travel

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.