Wellness Operations Manager
Wellness Operations Manager
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1 Vacancy
Job Description
As Wellness Operations Manager at Fairmont Chateau Lake Louise you will be supporting the preopening and daily operations of the resorts Thermal wellness facility.
Reporting to the Director of Wellness the Wellness Operations Manager is responsible for the daily leadership of the wellness facility operations and driving all Key performance Indicators
The Wellness Operations Manager will join the team during the preopening phase and will assure guests and members satisfaction by ensuring the facility cleanliness and equipment is in peak condition at all times while adhering to all aspects of the operations budget including payroll. Safety and service is always the Facility Operations Manager first priority.
PreOpening Operational Requirements:
- Liaise with GM DOO and Director of Wellness for OS&E FF&E and IT details
- Liaise with DoW to oversee recruitment for required positions
- Liaise with DoW to create Training Plan and preopening protocols
- Liaise with DoW to create SOPs related to par stocks duties and BOH processes
- Liaise with DoW to create and Implement Heartist journey for FOH and BOH staff
What you will be doing:
Reporting to the Director of Wellness responsibilities and essential job functions include but are not limited to the following;
- Consistently offers professional engaging and friendly service to internal and external guests.
- Direct operations of the facility including formulation of project planning short and long term for the spa operation.
- Create and maintain SOPs and Training guides for all positions within the facility
- Assist in the administration and implementation of staff training in all aspects of the Facilities operations.
- Conduct daily line ups/monthly facility operations departmental communication meetings and represent Facility operations in weekly departmental meetings.
- Execute Facility Operations goals.
- Responsible for all aspects of Facility Operations Colleague relations to include manage train and motivate.
- Conduct selection interviews for new hires.
- Effectively schedule all facility colleagues.
- Monitor and effectively control facility operations payroll.
- Conduct facility operations colleagues performance appraisals.
- Conduct daily inspections of the facility working in the facility to ensure the highest level of cleanliness tidiness and maintenance.
- Oversee the Pool Operators and ensure the health and safety of all bodies of water in our facility.
- Order and maintain adequate inventory and stock of all facility maintenance materials/chemicals/products/amenities.
- Represent the Wellness Facility department on the Hotel Health & Safety Committee.
- Ensure that all facility colleagues are well versed in safety procedures and practices.
- Act as Duty Manager for all colleagues by supporting all areas of the facility as required creating a visual presence within the department and resolving any and all guest concerns by role modelling professional service delivery.
- Coordinate with other departments as needed
- Consistent Collaboration with Engineering to ensure effective preventative maintenance of the facility
- Carry out any other duties and responsibilities as assigned.
Qualifications :
- Previous Housekeeping experience an asset.
- Previous Health Club and Recreational experience an asset
- Facility Preopening experience an asset
- Previous leadership experience required.
- Standing and walking throughout shift 40% of time
- Sitting 30% of time
- Lifting Under 20lbs 10% of work time
- Carrying Over 20lbs 10% of work time
- Pulling Over 20lbs 10% of work time
- Motions Bending standing walking sitting
Additional Information :
Visa Requirements: Applicants must be legally eligible to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!
Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleagues with fairness and dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership program. An exciting future awaits!
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
