IT Tech Support
IT Tech Support
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Job Description
Do your tech troubleshooting skills shine brighter than a smartphone screen Our Tech Support team is looking for a motivated problemsolver whos eager to grow and enjoys tackling challenges headon. This is your chance to join foodora and make a real impact by delivering outstanding support! Ready to dive in Apply today!
Your mission
- Provide support for internal IT systems including troubleshooting endpoints (Windows/macOS) networks and basic infrastructure.
- Oversee the deployment management and security of endpoint devices such as laptops and mobile phones.
- Support onboarding and offboarding processes by managing access controls and setting up necessary devices and systems.
- Perform IT procurement tasks working with vendors to manage inventory and asset control.
- Assist in infrastructure support and escalate complex issues to the central IT teams for L3 support.
- Provide technical support for internal events including virtual meetings and onsite setups.
We are looking for a true foodorian who thrives in a dynamic environment and embraces challenges headon. To succeed in this role you need to be serviceminded and fearless always ready to roll up your sleeves and find flexible solutions. A prestigeless attitude and the ability to adapt quickly are key as youll be tackling a variety of tasks and providing topnotch support. If youre solutionsoriented and eager to make a difference wed love to see you bring your energy and cando attitude to our Tech Support team!
Our selection process is continuous and the ad may close before the recruitment process is completed if weve moved forward to the screening or interview phase.
Our recruitment process will include the following:
Telephone interview Lets cover the basics!
Psychometric tests via Alva Labs We use sciencebased methodology.
First interview Time to know each other a bit better!
Case interview Do your magic and show us your skills!
Reference & background check Final step before well become colleagues.
Start date: Upon agreement
Qualifications :
- Experience in providing L1/L2 IT support with strong knowledge of endpoint management tools like JAMF and Intune.
- Proficiency in identity and access management systems (Okta Google Suite Slack).
- Handson experience with troubleshooting network issues and basic infrastructure management.
- Strong communication and collaboration skills capable of working in a crossfunctional environment.
- Experience in handling IT procurement and vendor relationships.
- Ability to work independently and manage tasks in a fastpaced international setting.
Studies have shown that women and some minorities are less likely to apply to jobs unless they meet every qualification. If you are interested in this role and you have most of the skills were looking for we encourage you to apply anyway!
Additional Information :
- Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
- Employee discount at foodora (woho!) and awesome friday breakfasts!
- Occupational pension incl. premium exemption insurance accident insurance and life insurance.
- foodora Learning Monthly learning sessions about different topics such as the qcommerce industry negotiation techniques and project management combined with a structured onboarding and inspiring courses within our learning tool Sana
- Great deals at Benify (for e.g. gym membership ebikes hotels audiobooks streaming services clothes kitchen supplies and so much more!
- Awesome AWs and (pink) parties!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
