Last Mile Operations Associate

Are you passionate about optimizing logistics and ensuring smooth delivery operations

Do you enjoy analyzing performance and finding ways to improve processes for maximum efficiency

We are seeking a LastMile Operations Associate to join our team and play a critical role in optimizing the performance of our Delivered by efood services. In this role youll ensure the efficiency and reliability of our lastmile logistics making a direct impact on delivering exceptional service every day.

What youll do:

• Take ownership of time performance systems ensuring they are properly maintained utilized and upgraded as necessary.

• Ensure that the times model aligns with the behavior of riders and partners aiming to meet the promised delivery time to our customers.

• Track and analyze time performance metrics.

• Develop and maintain time performance dashboards and reports for internal and external stakeholders.

• Identify areas for process optimization and implement solutions to enhance lastmile delivery efficiency.

• Serve as the point of contact for the central team addressing any performancerelated issues for the models of promised delivery time preparation times and delays.

• Collaborate with fleet Teams vendor Performance team and dispatch teams to develop and implement improvement plans.

• Work with the local Product Teams to enhance operational processes.

Qualifications :

• Strong ability to analyze data and identify opportunities for breakthroughs and innovations including creating KPIs and finding benchmarks.

• Advanced Microsoft Excel skills and experience with Data Studio for creating dashboards.

• General understanding of logistics processes live operations and tech support along with a solid grasp of product and model definitions.

• Fluency in oral and written Greek and English (mandatory).

• Ability to effectively manage personal schedules and align with team planning.

• High attention to detail in working with numbers and data.

• Strong problemsolving skills with a focus on achieving tangible outcomes.

• Excellent oral and written communication skills along with the ability to create and deliver impactful presentations.

• Capability to adjust to dynamic situations and evolving needs.

• Bachelors Degree in a relevant field.

Additional Information :

• If you are happy we are happy! Thats why we offer an attractive remuneration package for what you bring in!

• We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!

• We prioritize your mental health and offer roundtheclock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!

• Are you a cappuccino lover Do you desperately want a cookie Our cafeteria got you covered!

• If you want to stay in shape our inhouse gym awaits you fully equipped!

• We are passionate about exploring growing & learning and our Global Mobility plan is created to help our people find their purpose  around the world !

Life @efood:

At efood no day is the same as the day before!

efooders know that working and having a good time arent the opposite and thats why every day at efood is a new adventure!

We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers our employees and our society.

We seize every opportunity to celebrate achievements and milestones but we also celebrate small things (like Fridays!)

Every efooder is part of a fastgrowing multinational company with endless opportunities for professional growth and acquisition of new skills! We have an established yet super creative and fun working environment with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!

Hungry enough to join us

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Remote Work :

No

Employment Type :

Fulltime