Trainee Butler - Anantara Palazzo Naiadi Rome Hotel
Trainee Butler - Anantara Palazzo Naiadi Rome Hotel
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Job Description
The Butler is dedicated to our Anantara suites ensuring a very personal detailed and seamless service.
He/ She will take good care of all the guests needs from the prearrival to their postdeparture.
With discretion and good manners he/she will be seen by the guests as a competent and reliable person so to project onto them his/her ownership above all by never intruding or imposing their being.
Our very first impression on guests is a critical part of a permanent effect and a lasting impact on their memories.
Our deportment behaviors manners & etiquette must support the patrimony of Anantara which includes also grooming & nonverbal communication.
Principal duties:
- Ensure all Suites and guests areas are properly cleaned and maintained at all times accordingly to the hotel Standards Operating Procedure related to these areas
- Inform and promptly communicate guests requests preferences or useful information to each departments involved.
- Be knowledgeable of the Hotel features and surroundings
- Help and assist all guests in a friendly and educated manner
- Show remarkable skills in anticipating guests needs & exceptional attention to details
- Build a rigorous rapport with guests and maintain interaction in order to facilitate guest recognition and obtain specific needs likes and dislikes so to preserve a guest history files.
- Ensure Anantara Brand Standards are attended as well as etiquette and procedures listed by the LQA standards.
- It is a GR specialist duty to create wow moments throughout the guests sojourn at Palazzo Naiadi.
- Report for duty punctually wearing the proper uniform and name tag.
- Maintain a high level of personal appearance and selfhygiene.
- Ensure a full & complete shift handover and maintain a high level of communication & feedback among the team members.
- Liaise and attune at all times with Housekeeping and Front of House team
- Set up suites accordingly to guests history requests and specific amenities
- Able to work any shift assigned by Head of Department
- Assist and support Butler team for potential assistance with luggage & shoes treatments.
Qualifications :
- High school diploma or similar
- Language required: Italian proficient / English B2level or above
- Previous Hotels work experiences or similar
- Knowledge of service skills
- Fine eye for detail
- Able to work under pressure & follows directions
Additional Information :
Join our positive and vibrant team and be rewarded with these team benefits:
- Ticket Restaurant
- Discounts on accommodation across all Minor Hotel brands
- Discount when you visit any of our restaurants cafes and bars
- Career progression
- Reward & Recognition programs
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
