Salesforce Administrator Benevity
Salesforce Administrator Benevity
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Job Description
Meet Benevity
Benevitys awardwinning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving volunteering grantmaking and positive actions we help 940 clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. Were also one of the first BCorps in Canada meaning were as committed to purpose as we are to profits.
We are actively searching for a Salesforce Administrator to join our passionate and growing Revenue Systems Team . The Revenue Systems team is part of Revenue Operations and is the heart of Benevitys revenue engine ensuring that our gotomarket functions are supported with the right tools insights and processes while providing the data and analytics that will power the next step of Benevitys evolution. We are constantly pushing the boundaries necessary for us to scale and we need your help getting there. Weve hired some of the most talented passionate and caring individuals and this role is all about keeping our revenue engine in high gear. We are looking for someone that is able to critically think is organized and has passion for following up to make sure things get done in the most experience friendly way possible . Not only that but creating meaningful and memorable experiences for the team with fun and humour is key too!
Tasks and Duties
Manage Salesforce users public groups profiles permission sets and other administrative responsibilities
Work with business partners to develop reports and dashboards
Provide enduser support through support tickets training and documentation
Perform testing of system enhancements within a test environment and other quality assurance tasks
Work with Subject Matter Expert(s) Business Analyst(s) and/or Project Lead(s) to validate understand design and implement solutions that satisfy requirements in Salesforce
Design and develop robust Salesforce solutions leveraging Salesforce declarative (Creating Fields Objects Actions Sharing Rules Profiles Permission sets Processes Flows Workflows Validation Rules etc.) or programmatic tools to support quote templates email templates SF UI related items etc (Visualforce Lightning HTML/CSS)
Keep uptodate with the latest features and develop an understanding on how to technically enable and implement these features across all tools listed above
Maintain and configure managed packages to support business needs and manage integrations
Communicate with cross functional stakeholders and end users from Revenue Operations Sales Marketing Finance and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
Develop an understanding of Benevitys business processes and how they interact with our product & Salesforcerelated application ecosystem
Write and translate user stories or business requirements into systematic solutions across all the tools listed above
Manage daytoday admin requests from the Sales Marketing & Customer Success teams
Manage monthly data inserts and ad hoc bulk load requests
Follow best practices and recommend solutions to stakeholders
Participate in daily standups talking through challenges sprint review demonstrating configured or developed solution and backlog grooming ceremonies
Work with tools such as Confluence Jira and Asana to systematically manage work and project communication
Will be required to configure and troubleshoot aspects of Salesforce CPQ like Advanced Approvals Products Rules Price Rules Quote Template as the Revenue Systems supporting the entire lead to cash space
Qualifications :
Experience and Qualifications
Bachelors degree in computer science or equivalent
Ample knowledge of Salesforce core functionality and limitations
Experience working with SOQL Visualforce and Lightning components
Experience with Salesforce declarative programming tools such as Process Builder and Flow Builder/Cloud Flow Designer
Experience working with data migration and import tools such as Data Loader and Data Import Wizard or Jetstream
Hands on experience with Flows and Process builder ability to articulate on bulk triggers
At least one of the following Salesforce certifications: Administrator Advanced Administrator
Ability to manage several ongoing customization projects from endtoend including gathering requirements solution design and development and finally working with stakeholders to roll out the solution to their teams
Highly developed interpersonal and written/spoken communication skills to effectively lead and work with crossfunctional teams primarily Sales Demand Generation Client Success Revenue Operations and Finance
Proven experience building effective CRMbased solutions
Be a motivated selfstarter that is independent and a team player focused on excellence
Comfortable in a hybrid Agile Scrum and Waterfall settings
Have a general understanding of the Software Development Life Cycle (SDLC) process
Additional Information :
We believe that coming together as a community in person is important to innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
