Cloud Operations Engineer Portfolio Companies - Sitecore
Cloud Operations Engineer Portfolio Companies - Sitecore
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Job Description
Sitecore delivers a composable digital experience platform that empowers the worlds smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader Sitecore is the leading company bringing together content commerce and data into one connected platform that delivers millions of digital experiences every day. Thousands of bluechip companies including American Express Porsche Starbucks LOral and Volvo Cars rely on Sitecore to provide more engaging personalized experiences for their customers.
About the Role / The Opportunity:
As a Cloud Operations Engineer in our Cloud Operations team you will assist our global list of companies using Cloud services and features to run missioncritical applications. You will work directly with the engineering teams to assist customers making use of the many capabilities. You will also work directly with customers to provide the world class support that drives customer success.
What Youll Do:
- Learn the groundbreaking cloud technologies that power Cloud
- Monitor health of all Cloud services and ensure support activities are completed within predefined SLAs
- Proactively respond to outage or service level downgrade scenarios
- Interact with cloud and technologists around the world and resolve customer issues
- Drive customer communication during critical events
Qualifications :
What You Need to Succeed
- Typically required 1 year experience in a support role or another technical area such as DevOps engineering or SRE. Fresh Graduate are encouraged to apply.
- Indepth knowledge of network structure web application architectures microservices and related technologies
- Selfstarter who is excited about technology with strong customer focus troubleshooting & multitasking skills
- Excellent problem solving and logical thinking skills
- Excellent English verbal and written communication skills
- College degree in Engineering or equivalent experience
- The role requires delivering operational duties via a 24 x 7 shift operation
Additional Skills That Could Set You Apart:
- Experience troubleshooting applications and infrastructure in an enterprise environment
- Relevant Microsoft certifications (such as MCSE or MCSM)
- Solid knowledge cloud services such as Azure AWS and container virtualization
- Handson experience with Continuous Deployment practices TeamCity or Jenkins tools
- Experience working in large enterprise environments
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
