Senior Technical Support Engineer Cortex XSIAM QRadar

Your Career

As a Senior Technical Support Engineer specialising in Cybersecurity Automation you will play a critical role in diagnosing and resolving complex technical issues integrating and maintaining SIEM solutions and ensuring our clients security infrastructures are robust and responsive.

Your Impact

• Provide advanced technical support for cybersecurity automation tools including SIEM SOAR and EDR solutions
• Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources
• Analyse and respond to security threats from various sources such as Firewalls IDS/IPS Antivirus and EDR systems
• Develop and maintain scripts using Python PowerShell and Linux CLI commands to automate security processes and enhance system integrations
• Collaborate with crossfunctional teams to troubleshoot integration issues and improve the overall security architecture

Qualifications :

Your Experience

• Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience or equivalent military experience)
• Minimum of 5 years of experience in technical support or a similar role with exposure to CyberSecurity Automation architecture and technologies such as XSOAR EDR and SIEM
• Indepth understanding of QRadar and its integration with SOAR EDR and SIEM
• Proficiency in scripting languages (Python PowerShell Linux CLI)
• Strong understanding of network protocols firewalls and security architectures
• Experience in incident response and threat detection using SIEM tools
• Ability to troubleshoot integration issues between SIEM and other security tools
• Excellent problemsolving skills with the ability to diagnose and resolve complex technical issues
• Ability to work independently and as part of a team in a fastpaced dynamic environment

NicetoHave

• Experience with QRadar SIEM Integration
• Familiarity with Sigma Rules and XForce Threat Intelligence
• Experience with dynamic playbooks and automated workflows in SOAR
• Understanding of attack visualisation and automated alert management
• Security certifications (CISSP CISM CompTIA Security CEH)

Additional Information :

The Team

Our Global Customer Support team is critical to our success and mission. As part of this team you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it evolves. As threats and technology change we stay in step to accomplish our mission.

Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised in fact youll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

#LIJM4

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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