Sr Hardware Failure Analysis Engineer
Sr Hardware Failure Analysis Engineer
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1 Vacancy
Job Description
Your Career
Palo Alto Networks is seeking a highly skilled Sr. HW Failure Analysis Engineer to join our dynamic Hardware Quality Engineering team. In this critical role youll collaborate closely with HW Engineering Customer Support and Technical Operations to perform root cause failure analysis on returned customer products (RMAs). Your expertise will directly impact our product quality and customer satisfaction by driving resolutions for escalated hardware issues.
Your Impact
- Lead the failure analysis process for returned products identify failure trends and escalate issues to the Hardware Quality Engineering team
- Resolve escalated RMA cases by determining the hardware root cause of failure ensuring timely and effective resolution
- Track and report RMA failure trends by product and cause providing actionable insights to the Technical Operations team
- Manage and prioritize inprogress RMAs requiring failure analysis to ensure efficient workflow
- Monitor corrective actions on processes and products to verify their effectiveness in improving product performance
- Maintain accurate data entry and tracking using SAP and Salesforce tools
Qualifications :
Your Experience
- Deep technical expertise in a manufacturing test environment including PCBA box build and systemlevel assembly processes
- 10 years of related experience is required in the computer networking industry.
- Strong Linux system administration skills
- Exceptional written and verbal communication skills
- A highly collaborative and teamoriented approach to problemsolving
- Proficiency in programming languages and tools used in testing environments including Linux OS Tcl Expect Shell Script Python Network Switch Terminal Server and PDU
- Solid understanding of server/client and IPbased networking hardware architecture at both system and component levels
- Proven ability to debug hardware to the component level and isolate faults.
- Familiarity with test engineering principles JTAG boundary scan and 2corner/4corner testing
- Experience with Salesforce JIRA and SAP
- Ability to read schematics and view board files using Allegro Viewer and Cadence PCB Design tools
Additional Information :
The Team
You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most peoplecentric company ever! That means were constantly working to make your experience amazing and you are part of the team breaking boundaries of what the workplace can be!
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $106000 $172500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
