Sr Staff Engineer Customer Success French Speaker
Sr Staff Engineer Customer Success French Speaker
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Job Description
Your Career
Cortex Customer Success Engineers are responsible for empowering our clients to automate their Security Operations streamlining the analyst processes and helping provide return on investment for the XSOAR platform. You are a key component of our companys success working together with customers partners and their awesome Cortex colleagues.
Your Impact
- Security orchestration and automation is complex so as a Customer Success Engineer you will assist our customers with implementing and customizing our platform to automate their Incident Response processes
- You will also train our clients resolve issues respond to product questions and generally help level up our clients understanding so they can work independently
- Technical services include writing custom scripts and system troubleshooting
Qualifications :
Your Experience
- Experience in customerfacing roles including familiarity with Customer Success processes and metrics highly preferred
- Ability to develop and maintain scripts in Python Powershell or JavaScript
- Understanding a variety of security products and secure coding techniques
- Linux system administration & troubleshooting experience
- Familiarity with the different products processes and ecosystem
- Experience as a Security Incident Responder or SOC analyst/manage
- Ability to work under pressure and prioritize tasks accordingly
- Experience with mentorship responsibilities
Additional Information :
The Team
Customer Success Engineers are product experts technical advisors and advocates to enable our customers secure environments. You act as their daytoday technical contact building relationships with them to ensure proper security integrations. This includes guidance for adoption accelerated integrations with new cloud security products realtime support & strategy.Our Engineers provide deep productlevel expertise in initial setup deployments adoption/optimization and resolving escalations. You will work closely with CISOs CTOs and Security Cloud Network and other technical teams throughout the worlds largest and most wellknown organizations.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
