Control Room Operator
Control Room Operator
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Job Description
Control Room Operator will be based at the Traffic Scotland National Control Centre and will be responsible for the effective and efficient delivery of daytoday Traffic Scotland services.
Working within a Control Room environment to ensure continual monitoring of the Scottish Trunk Road Network and providing the required assistance and actions during incidents breakdowns road works major events poor weather conditions and other circumstances which affect journey times and the travelling public.
Key responsibilities are:
- Monitoring the Scottish Trunk Road Network
- Using CCTV & ITS systems
- Responding to traffic incidents and events
- Answering emergency roadside telephones
- Keeping the public advised via lane control signal units variable message signs websites and social media
- Recording and logging events and activities carried out within the control room
Qualifications :
- Standard Grade / O Grade (or equivalent) in English and Mathematics.
- Continually seek to identify / implement measures and/or processes to improve control room efficiency and/or operational functionality.
- Ability to work under pressure and deliver a high level of customer service.
- Ability to collaborate effectively at all levels.
- Organisational skills able to effectively prioritise and multitask.
- Problemsolver and solutionsoriented to improve process and achieve results.
- Flexible and adaptable to support service delivery.
Additional Information :
Benefits for our employees include.
- Workplace Pension
- Life Assurance
- Health and Wellbeing assistance
- Electric Vehicle Salary Sacrifice Scheme
This role will be fulltime including nightshifts and working on public holidays and based on 12hour shifts including weekend working. This requires the person to be flexible and work different shift patterns dependent on the service requirements. There will be a requirement to work additional hours on an enhanced basis on occasion to support the operational service such as during severe weather events major events etc.
We are an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of age disability gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief sex and sexual orientation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
