Control Room Manager
Control Room Manager
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Job Description
Control Room Manager will be responsible for leading and supporting Control Room Operators in the effective and efficient delivery of daytoday Traffic Scotland services.
Key responsibilities include:
- Direct management of a Control Room Team
- Monitoring the Scottish Trunk Road Network
- Using CCTV & ITS systems
- Responding to traffic incidents and events
- Answering emergency roadside telephones
- Keeping the public advised via lane control signal units variable message signs websites and social media
- Recording and logging events and activities carried out within the control room
Qualifications :
- 3 years experience of working as a Control Room Manager in an operational setting inclusive of leading a Control Room Team.
- HNC qualification or relevant experience desirable.
- Continually seek to identify / implement measures and/or processes to improve Control Room efficiency and/or operational functionality.
- Demonstrable experience in delivering and maintaining KPIs.
- Experience in the use and operation of Incident Management Systems.
- Awareness of Social Media protocols and tools.
- Ability to work under pressure and deliver a high level of customer service
- Ability to collaborate effectively at all levels
- Organisational skills able to effectively prioritise and multitask
- Problemsolver and solutionsoriented to improve process and achieve results
- Flexible and adaptable to support service delivery
Additional Information :
Benefits for our employees include.
- Workplace Pension
- Life Assurance
- Health and Wellbeing assistance
- Electric Vehicle Salary Sacrifice Scheme
This role will be fulltime including nightshifts and working on public holidays and based on 12hour shifts including weekend working. This position requires the person to cover for team absence and where there is a requirement for additional cover within the control room. This requires the person to be flexible and work different shift patterns dependant on the service requirements. There will be a requirement to work additional hours on an enhanced basis on occasion to support the operational service such as during severe weather events major events etc.
We are an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of age disability gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief sex and sexual orientation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
