Exchange M365 Engineer
Exchange M365 Engineer
Posted on :
26-12-2024
Employer Active
1 Vacancy
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Job Description
- Taking ownership of customer issues reported to resolve;
- Maintain optimal level of customer satisfaction identify all customer issues and recommend appropriate resolution;
- Providing support level II support for all Office 365 products by: researching diagnosing troubleshooting identifying solutions carrying out configurations performing upgrades carrying out migrations;
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
- Resolve Office 365 support tickets and requests using ServiceNow ticketing system;
- Create/maintain technical documentation.
Qualifications :
- Experience in a technical support troubleshooting role;
- Experience with administration of Office 365 tenants;
- Experience with configuring and maintainig 0ffice 365 products (one drive skype for business teams ...);
- Experience with AD DHCP DNS;
- Strong analytical organizational and problemsolving skills with good communication and interpersonal abilities;
- Fluent in English.
Additional Information :
We offer
- A flexible and stimulating environment with challenging missions and projects;
- Attractive salary package;
- The chance to work together with a team of specialists and a network of partners;
- Several career opportunities in line with your expertise and interests.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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