Technicien support
Technicien support
Posted on :
26-12-2024
Employer Active
1 Vacancy
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Job Description
Encadr(e) par le Team Leader du plateau et accompagn(e) par le Rfrent Technique vos missions seront les suivantes :
- Accueil tlphonique des utilisateurs
- Gestion des mails entrants
- Enregistrement et qualification des incidents et des demandes
- Rsolution et traitement des incidents et demandes
- Escalades des cas les plus complexes vers les quipes N2
- Clture des tickets en sassurant de la satisfaction de lutilisateur
Avec des horaires en 3*8 qui sont les suivants : 7h 15h 15h 23h 23h 7h.
Chaque semaine vous serez amen intervertir ces horaires avec vos collgues.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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