Client Relations Coordinator Part time 225 hours per week

Are you passionate about being frontofhouse and supporting 1st class office management services as well as being a critical part of keeping the office safe and maintained

If this sounds like you or youre curious to learn more then this role could be the perfect opportunity. Join our Shared Services department as our new Client Relations Coordinator and work with us to close the gap to a sustainable future.

This is a part time opportunity working 22.5 hours across 3 days. The start date for the role will be January 2025. This is a support services role that requires a physical presence on site. You will be the face of Ramboll and the first point of contact for clients and visiting employees for your assigned office. Candidates will cover a shift between the hours of 8.00 5.30. 

Your new role

As our Client Relations Coordinator your role will be providing a highly professional efficient and effective service to UK offices as one central team. You will be responsible for supporting the Location Support coordinator in creating an inspiring environment within the office where people can relax and deliver exceptional work.  This role will deliver client relations/location support facilities tasks IT Support and HSEQ compliance to ensure the business can successfully deliver to its clients.

Your key responsibilities will be:

• Focus on delivering a positive visitor experience through welcoming clients visitors and contractors
• Working closely with facilities and the building management team to ensure all visiting contractor are registered and parking organised if required
• Assist with the smooth running of the office reception duties including meet and greet answering incoming calls and scheduling appointments
• Assisting with managing meeting rooms including facilitating set up of AV Tele/Video conferencing facilities refreshments IT assistance and other general requests
• Support the Location Support coordinator with the delivery of office facilities support contractor monthly PPMs
• Assist with set up and provision of new starter equipment and supporting induction process by conducting weekly new starter office tours (emergency exits etc)
• Using our cloudbased accounting software Maconomy logging all purchases. Inputting of invoices
• Local low tech IT support Setting up desks with docking station ordering assets laptops as requested
• Assist with the coordination of any onsite events ensuring that all needs are met (catering room bookings car park requirements etc)
• Dealing with incoming post couriers and deliveries
• Support Location Support coordinator with ensuring all H&S notices Fire Warden and First Aider information is kept up to date around the office
• Willing to be a first aider and fire warden
• Assist with the ordering and provision of PPE
• Maintains Rambolls high standards of Health & Safety Quality Assurance and Environmental impact as well as ensuring office security
• Support with all onsite facilities
• Kitchen duties Milk distribution and coffee machines daily maintenance
• Any other ad hoc duties to the business when required

About you

This role also requires the individual to strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations and add value to their experience at Ramboll. It is a varied and dynamic role which is all about being an organised team player with a sharp attention to detail and problemsolving skills.

• Excellent planning and organizing skills
• Possesses excellent skills in MS Office (Word Excel Outlook Teams) as a minimum
• Good communication skills responsive and flexible
• Strong and confident individual
• Quick to adapt flexible and willing to learn
• Ability to build internal and external relationships effectively
• Ability to multitask and work well under pressure
• Ability to think and demonstrate continuous improvement

What we can offer you

• Commitment to your development
• Leaders guided by our Leadership Principles
• A culture that welcomes you as the unique person you are
• Inspiration from colleagues clients and projects
• The longterm thinking of a foundationowned company

Ready to join us

Please submit your application with your uptodate CV. We invite diversity in all its forms and encourage applicants from all groups to apply.

Thank you for taking the time to apply! We look forward to receiving your application.

Work at the heart of sustainable change with Ramboll in the United Kingdom and Ireland

Ramboll is a global architecture engineering and consultancy company. As a foundationowned people company founded in Denmark we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So thats where we start and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll in the United Kingdom and Ireland has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK with more than 1500 employees across 16 offices. Ramboll experts deliver innovative solutions across Buildings Transport Environment & Health and Energy. In 2024 Ramboll was included in the Sunday Times list of Best Places to Work.

Equality Diversity and Inclusion

Equality diversity and inclusion are at the heart of what we do. At Ramboll we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where when and how much you work. As a company Ramboll recognises the importance of having a good work/life balance both in terms of individual wellbeing and its positive impact with respect to the engagement and retention of our employees. We aim to support all employees to achieve a work/life balance which enables them to work in a supported manner while having the time to achieve personal aspects of their life outside of work. We invite applications from candidates of all backgrounds and characteristics. As a Disability Confident Committed employer Ramboll ensures opportunities are accessible to candidates with disabilities. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at with such requests.