Senior Claims Associate

Are you passionate about delivering excellent service and ready to make an impact in the property sector As a Claims Associate at flatfair youll manage critical endoftenancy workflows ensuring cases are handled effectively and prioritised to meet service level agreements and operational KPIs. Youll work closely with landlords agents and tenants using your expertise to guide case management and support our team. Plus youll help drive process improvements that enhance the customer experience and operational efficiency across the board.

What youll be doing

• Review claims for end of tenancy charges to ensure they are managed in line with our processes and terms and conditions
• Maintain high standards in managing phone email and chat interactions stepping in as necessary to support complex customer inquiries and disputes.
• Act as the escalation point for complex or disputed cases providing expert guidance to associates and ensuring fair transparent and timely resolution.
• Monitor adherence to the endoftenancy process identifying bottlenecks and reallocating tasks to ensure effective case handling.
• Facilitate clear communication across stakeholders (landlords agents and tenants) providing updates on case progression and maintaining transparency in line with current processes
• Lead onboarding and training efforts for new EOT associates sharing knowledge best practices and internal processes to ensure high competency across the team.
• Offer ongoing support and mentorship including upskilling associates on effective case handling negotiation and platform use.
• Review current EOT processes identifying inefficiencies and proposing changes to streamline workflows and enhance the customer experience.
• Create update and adapt process guides to reflect best practices and ensure all team members adhere to current and newly implemented processes.

About you

• Experienced in a casehandling role within insurance claims or complaints
• Exceptional attention to detail able to work through large volumes of data to spot errors or identify noncompliant cases
• Highly organised with a talent for managing multiple tasks in a fastpaced environment.
• Excellent communicator able to convey complex information clearly and concisely.
• A problemsolving mindset able to demonstrate how you learn grow and improve
• Skilled in process optimisation with a knack for identifying and implementing efficiencies.
• Experience in the property industry is not essential

We value diversity and welcome applicants with varying backgrounds and experiences. Even if you dont meet all the requirements you could still be a great fit. Apply now if you believe you can excel in this position.

About us
At flatfair were transforming renting by offering a simpler more accessible way for tenants to secure a home without a large upfront deposit. Our depositfree renting model benefits tenants and landlords alikecreating a more transparent and flexible renting experience.

Over the last 5 years weve helped over 30000 tenants save 25 million in upfront costs and provided increased rental protection on 2000 properties. Were growing fast and continue to develop innovative solutions toimprove the rental experience positive for landlords agents and tenants.

If youre looking to make a meaningful impact with a company that embraces change and puts people first flatfair is the place for you.Interested in making a difference Apply now!

About our benefits

• 10% annual bonus
• 25 days annual leave plus an extra day for every year youre part of the team
• Stock options giving you a share of the business
• 1500 personal development budget
• Monthly wellbeing allowance
• Private medical insurance with Vitality