Assistant Director - Culture Customer and Residents
Assistant Director - Culture Customer and Residents
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Remote
UM UM 600 - 600
1 Vacancy
Job Description
3 months contract with a Local Authority
Job Summary:
To achieve its ambitions deliver its priorities and reflect its values in everything it does the council needs Assistant Directors who thrive in a networked organisation and who can work strategically and corporately across complex networks and systems.
Assistant Directors provide inspirational leadership to those for whom they are directly responsible as well as to a much broader audience through their influence and leadership impact.
Innovation creativity and collaboration are key to driving the transformation required discovering the art of the possible by pushing at boundaries and overcoming barriers whilst managing risk so there is responsibility and accountability at all levels across the organisation.
Key Duties/Accountabilities
Provides inspirational and operational leadership for a range of service areas: Culture and Heritage; Customer Fulfilment and Experience; Neighbourhood and Community Involvement; Community Safety Service.
Leading and delivering the services in scope to ensure positive outcomes for residents and the management of key contracts associated with the services for example but not limited to Kingston Voluntary Action Citizens Advice Groundworks.
Overseeing Community Grants commissioning and other community resources and funding.
The council s role in crossborough partnerships with the community and voluntary sector such as the Strengthening Communities Partnership and implementation of action plan and developing a Voluntary Sector Compact.
Leading and developing the implementation of a Customer Improvement Strategy and Plan implementing the council s strategic customer service strategy including the council s contact centre customer fulfilment strategy and driving the action plan.
Leading the universal early help and prevention approach including the social value strategy.
Overseeing the Community Safety service ensuring it meets its statutory and community requirement and delivers key priority outcomes
Supporting the Kingston 2025 programme of events alongside the Executive Director of Residents & Communities and the Kingston 2025 Programme Director and the refreshed Cultural Strategy for Kingston.
Essential Experience Required:
Experience in successfully managing strategic direction and contract management for complex demand led services is essential.
Experience of providing inspirational leadership with innovative ways of working promoting a diverse and inclusive workforce is essential.
Experience of building trusted relationships with community groups and empowering residents to live their best lives with excellent customer satisfaction levels is essential.
Essential Qualification Required:
Evidence of continuous professional development which reflects commitment to effective management in a large organisation is essential.
Additional information to note:
Working hours: 36 hours a week.
The role is hybrid.
The closing date for this position is 14th November 2024.
Provides inspirational and operational leadership for a range of service areas: Culture and Heritage; Customer Fulfilment and Experience; Neighbourhood and Community Involvement; Community Safety Service.
Employment Type
Remote
Company Industry
Key Skills
- Fiscal Management
- Organizational skills
- Fundraising
- Communication skills
- Management Experience
- Teaching
- Administrative Experience
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Attention to detail
