Customer Service Administrator
Customer Service Administrator
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3years
Remote
22695 - 22695
1 Vacancy
Job Description
- Experienced working in a similar customer facing role via phone email etc. ideally
- Used to making outgoing phone calls in response to queries orders and similar
- Able to advise after you ve been trained on the product portfolio
- Assisting customers with answers to their questions
- Organised with good attention to detail
- IT literate comfortable working with computers and inhouse systems (training provided)
- MS Office
- General administration
- Great communication skills
- Prioritise and accurately input and schedule orders / replacements spare parts and point of sale which are received via telephone email and post in line with the customer service procedures manual
- Answer enquires from all internal and external customers via telephone email letter and fax and post
- Advise and confirm customer deliveries through our booking in procedure
- Control investigate and action credits / overcharges relating to designated area
- Provide aftersales support
- Working with internal and external departments and stakeholders
- Salary up to 22695 depending on experience
- Thorough inhouse training on the role and processes
- Varied and interesting role
- Working in a friendly team and company
- Work with a successful and wellestablished organisation
- Pension plus other benefits
- 36.25 hrs/wk: Mon Fri (with 2x15 minute paid breaks and 45 minutes unpaid for lunch)
- 23 days holiday BH s
- Subsidised staff canteen.
Customer Service Administration
Education
GCSE's
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
