Business Support Officer LBS-005

3 months contract with a Local Authority

Job Summary:

• To provide financial IT and business support for Adult Social Care Teams to ensure the smooth running of services during operational hours. To undertake functions of an administrative nature for each Service. To provide a reporting function for each Service.
  
• To provide support to managers and practitioners in relation to administrative statistical financial information and IT matters. To contribute to the achievement of quality customer care across all services.
  

Key Duties/Accountabilities (Sample):

• To set maintain and review all record management systems to ensure that they are in accordance with the needs of the service.
  
• To arrange meetings and events book rooms prepare and circulate agendas and papers and provide and circulate minutes and monitor follow up actions as necessary.
  
• To regularly input monitoring information to the relevant IT systems to ensure that records are up to date.
  
• To assist the team in the compilation coordination collation and distribution of management data for the purposes of regular and adhoc reporting on all areas of the Business.
  
• To efficiently & accurately sort and log incoming mail (both internal and external) including scanning and distribution in accordance with procedures.
  
• To administer the incoming correspondence and other documents and manage onward transmission to the relevant officer or section.
  
• Assist in the chasing progression and monitoring of correspondence complaints/member s enquiries and other queries to ensure all targets are met.
  
• To manage the safekeeping and collection of money function of the team and the relevant recording requirements.
  
• To receive personal and telephone callers take messages in an efficient manner and redirect calls to the appropriate officer where necessary.
  
• To be responsible for the ordering receipt and maintenance of all equipment furniture stationery and materials as required. To maintain an inventory of stationery equipment within the section.
  
• To undertake relevant procurement/requisitioning and financial monitoring functions for the service using the relevant ordering systems and in accordance with Southwark s financial regulations.
  
• As part of the Southwark s commitment to continuous professional development of the post holder will be required to rotate to other suitable positions in the directorate of a similar grade.
  

Skills/Experience:

• Knowledge of office procedures and administrative systems including procurement systems.
  
• Knowledge of generic and specific IT databases and software packages Excel & Word.
  
• Ability to use information technology systems to input and access data use word processing systems and Email or willingness to learn.
  
• NVQ Level 3 in Business Administration or equivalent years experience.
  
• Literate and numerate to a level at which forms basic statistics correspondence and filing systems can be understood and work arising from these can be progressed.
  
• Previous experience in an administrative post.
  
• Experience of operating office and information systems.
  
• The ability to work on own initiative and be flexible where time constraints and resources are demanded. Setting priorities whilst working under pressure.
  
• Ability to work on specific projects which demand flexibility and creative thinking. The ability to develop reportbased monitoring systems.
  
• To understand the services provided by the Directorate.
  
• Ability to work as part of a team. Ability to liaise with a wide range of employees within the directorate across the council and external agencies.
  
• High level communication listening organising and planning skills.
  
• Understanding of policy and procedures relating to equality and diversity in the workplace.