Front of House Manager

Job Role: Front of House Manager

Working Hours: 45 hours per week 9am to 6pm

Salary: depending on experience

Location: British Medical Association London WC1H 9JP

Reporting to: Regional Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for a motivated and professional Front of House Manager to join the team on our prestigious contract with the British Medical Association (BMA).

We are looking for an experienced leader who can provide handson management and ensure an efficient firstclass service is offered to internal and external clients ensuring the smooth operation of the reception and security service while motivating the team to excel.

Main Responsibilities:

• Promoting and supporting a firstclass professional reception and security service.
  
• Ensuring team adherence to uniform and procedural standards.
  
• Liaising with the BMA s event team to ensure a professional reception service.
  
• Handling internal/external client issues and escalating when required.
  
• Conducting administrative tasks and generating reports.
  
• Managing the weekly rota for both reception and security teams.
  
• Leading meetings with hosts/organisers to cover all details of functions.
  
• Maintaining cleanliness and organisation of the reception area.
  
• Developing the team through empowerment support and continuous training.
  
• Ensuring compliance with health and safety regulations and conducting regular fire testing.
  

Client Service and Visitor Experience:

• Managing internal and external bookings and liaising with various departments on conference requirements
  
• Delivering a 5star service and warm welcome to all visitors.
  
• Monitoring customer feedback and producing appropriate action plans.
  
• Ensuring the reception desk is always manned and provides a welcoming clean safe and secure environment.
  
• Supporting building management with adhoc duties as required.
  

Requirements

• Minimum 2 years experience managing a team in a corporate environment or in a 5star hotel.
  
• Excellent customer care skills.
  
• Experience in developing a strong sense of community and engaging with clients.
  
• Immaculately groomed with a professional appearance.
  
• Polite tactful diplomatic and patient.
  
• Organised efficient and able to work under pressure.
  
• Excellent verbal and written communication skills.
  
• IT literate in MS Office Suite (Word Excel Outlook).
  
• Knowledge of the Data Protection Act (DPA) Access Control and CCTV Systems.
  
• Valid SIA security and CCTV Licences.
  
• Fire Marshal and First Aid training preferred.
  
• IOSH certification.
  

Benefits

• Access to Professional Development Qualifications via The Anchor Academy.
  
• Full training provided.
  
• Auto Enrolment Pension.
  
• Wagestream a money management app that gives you access to a percentage of your pay as you earn it.
  
• Free Employee Assistance Programme 24/7 including access to counselling.
  

Other companies may call this role: Reception Manager Guest Services Manager Front Office Manager Security and Reception Manager

Within commuting distance of: Islington Camden Town Marylebone Paddington Dalston Whitechapel Canary Wharf Watford Harrow Hemel Hempstead Bushey and Berkhamsted.