Housing Disrepair Team Leader
Housing Disrepair Team Leader
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4-5years
Remote
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As the HDR Team Leader you will supervise and manage your team to ensure adherence to the firm s policies and procedures. You will lead by example fostering a positive environment that motivates team members and drives overall performance and growth.
Team Leadership:
- Provide strong leadership to ensure the team meets its targets and objectives.
- Foster a positive atmosphere that embraces change and encourages enthusiasm.
- Allocate and prioritise workloads effectively among team members.
- Provide strong leadership to ensure the team meets its targets and objectives.
Relationship Management:
- Develop effective working relationships with senior management other team leaders staff clients and external agencies.
- Chair team meetings and facilitate clear communication.
- Develop effective working relationships with senior management other team leaders staff clients and external agencies.
Client Service Standards:
- Maintain high standards of client service by monitoring performance and auditing workloads.
- Conduct investigations in line with the firm s complaints policy and analyse trends for improvement.
- Maintain high standards of client service by monitoring performance and auditing workloads.
Policy Development:
- Participate in the development of departmental policies procedures and strategic plans.
- Contribute to the recruitment and induction of new staff.
- Participate in the development of departmental policies procedures and strategic plans.
Compliance and Training:
- Stay updated on developments in housing disrepair and ensure staff are informed about relevant legislation and policies.
- Ensure compliance with departmental and firm wide standards.
- Stay updated on developments in housing disrepair and ensure staff are informed about relevant legislation and policies.
Additional Duties:
- Carry out other duties as required to support the firm s operations.
- Carry out other duties as required to support the firm s operations.
Specific Tasks:
Managing Team Members:
- Handle leave requests and ensure business continuity during absences.
- Conduct Return to Work meetings and probation reviews.
- Address performance issues with the support of the Operations Manager and HR.
- Handle leave requests and ensure business continuity during absences.
Performance Management:
- Manage a personal caseload with direct support from a Paralegal.
- Coach and mentor team members to achieve individual and team targets.
- Audit team members work to assess effectiveness and provide constructive feedback.
- Manage a personal caseload with direct support from a Paralegal.
Growth and Collaboration:
- Regularly liaise with fellow team leaders to share knowledge and address operational challenges.
- Engage with other department managers to resolve interdepartmental issues.
- Meet quarterly with Directors to align on business objectives and growth strategies.
- Regularly liaise with fellow team leaders to share knowledge and address operational challenges.
Person Specification: To excel as a Team Leader candidates should possess a mix of technical and personal skills including:
- Excellent verbal and written communication skills.
- A positive attitude and flexibility to maintain effective interdepartmental relationships.
- Tact and diplomacy in interactions with clients third parties and staff.
- Strong organizational skills and selfmotivation to achieve quality work and client care.
- A willingness to learn grow and provide constructive feedback.
- Confident negotiation and decisionmaking abilities.
- Excellent timemanagement skills and integrity.
- Proficiency in Microsoft Office and case management software (Proclaim).
Requirements
Benefits
- Minimum of 2 years litigation experience. - At least 6 months experience in housing disrepair.
Employment Type
Remote
Company Industry
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
