Collections and Credit Specialist
Collections and Credit Specialist
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Job Description
- Manage the full spectrum of collections with 80% of your focus on collections and 20% on credit
- Handle collections for business clients contacting pastdue customers and negotiating payment arrangements
- Communicate with customers via phone and email
- Assist in creating and improving the collections strategy in collaboration with internal teams
- Document call activity customer account updates and payment commitments
- Provide insights on delinquent loans by preparing reports for the management team
- Collaborate with the lender community by composing updates on delinquent payments
- Identify and analyze trends contributing to customer delinquency and offer solutions to reduce future defaults
- Manage security agreements register liens and handle credit monitoring with a high level of accuracy
Requirements
- 2 years of experience in collections
- Strong customer communication skills both written and verbal
- Ability to handle difficult conversations tactfully
- Fluent in English
- Proficiency in Google Suite Microsoft Office and CRM tools like Salesforce
- Excellent critical thinking skills with a problemsolving approach to collections
- Ability to work in a fastpaced evolving startup environment
- Detailoriented and organized with strong time management and the ability to prioritize tasks
Benefits
- Beautiful office located downtown Toronto
- A chance to be part of a trailblazing team in a highgrowth FinTech startup
- Full support and training to ensure you meet your personal and professional goals
- A vibrant collaborative startup culture that fosters innovation and growth
- Be a part of a rapidly growing company with a profitable business model and significant market expansion
- Join a team that emphasizes collaboration and teamwork
- Play a crucial role in helping businesses save money and streamline their financial operations
Previous experience in sales or a strong desire to enter the sales field, with phone or door-to-door sales experience being a plus. Excellent verbal and written communication skills, with the ability to craft clear and effective messages. A tenacious attitude with the resilience to handle rejection and maintain a positive outlook when reaching potential clients. Strong organizational skills to manage a high volume of leads and multitask effectively in a fast-paced environment. Comfortable using or learning CRM systems and sales automation tools to maximize efficiency. A desire to learn, grow, and contribute to a collaborative team environment. Motivated by exceeding targets, with a proven track record of consistently over-achieving quota. Ability to analyze data to track the effectiveness of outreach efforts and make necessary adjustments. A bachelor's degree in business, marketing, or a related field is preferred but not required.
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
