KPI Appraisal Specialist
KPI Appraisal Specialist
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1 Vacancy
Job Description
About the department:
The BYD After sales Customer Care & Development Department ensures to deliver excellent customer service experiences across all customer touchpoints optimizes the customer journey and enhances customer experience through digital platforms call center roadside assistance services user app management and marketing content in line with European corporate and consumer protection standards. Focused on ensuring customer satisfaction and loyalty we are now looking for a KPI Appraisal Specialist for Customer Care Division. This role will be vital in assuring KPI score calculation data monitoring & Reports for Customer Care and BYD After Sales Service Department.KPI appraisal specialists are responsible for analyzing the indicators of timely response and timely resolution of various business departments presenting the findings in monthly reports.
As KPI appraisal specialistsyou will:
Analyze the indicators of timely response and timely resolution of various business departments presenting the findings in monthly reports.
Establish a set of KPI assessment rules which should be presented as documents for the customer service team and regularly updating and optimizing them in combination with the actual operation.
Calculate KPI scores conducting analysis and sharing KPI assessment scores of the customer service team on a monthly basis.
Produce KPIrelated reports.
Qualifications and Requirements:
Bachelors or Masters degree in Business Marketing Information Technologyor a related field preferred.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and projects simultaneously.
Strong analytical and problemsolving ability.
Experience in data analysis and creating dashboards is a plus.
Knowledge of NPs measurement is a plus.
Proactive selfmotivated and able to work independently and as part of ateam.
Minimum 5 years of work experience with atleast 3 years experience in the same role
We offer:
- Performance and experiencebased competitive remuneration pension plan.
- 25 holidays option to purchase 5 extra holidays.
- Commuting allowance.
- Department & companywide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Employment Type
Full Time
